Operations Coordinator, ASBH

Summary: Association Management Center (AMC) is a trusted partner to numerous health and science associations, providing operational management to help achieve their goals. The Operations Coordinator will manage certification, membership, and operational tasks for the American Society for Bioethics and Humanities, ensuring smooth execution of programs and communications. Responsibilities: - Support day-to-day operations of client certification program which includes examination and renewal application management, processing, and application audits - Candidate/certificant communication and follow-up - Volunteer management and recruitment - Policy implementation, quality assurance and website updates - Support accreditation process, including application/reapplication, and yearly compliance reporting - Act as main liaison with testing company including coordinating all examination development and administration activities - Coordinate with volunteer leadership to prepare meeting agendas, develop supporting materials, attend meetings, and provide reports as required - Assist in the development and monitoring of annual certification program budget - Coordinate with marketing staff for the ongoing promotion of certification program - Ensure that new certificant and renewing certificant information is entered into appropriate databases - Work with exam, item writing, and other certification committees - Liaison with member services and be available for calls and emails regarding certification - Provide metrics and reporting for membership, conference, and certification - Manage platform updates and administration as needed for website, member communities, database, social media, Listservs, and other platforms - Promote the client image through accurate and quality communications with members, volunteers, and other constituents. Identify and write routine content and announcements for publications. Respond to written and telephone inquiries - Manage affinity groups (special interest groups) including completion of annual reports, formation, dissolution; provide support for affinity group activities at conference and throughout the year as needed - Coordinate planning, scripts, and invoicing for telemarketing vendors to ensure timely communication regarding membership and certification renewals - Assist with committee, task force, and board support, as assigned - Communicate with board and committee members and speakers about travel arrangements and policy - Coordinate with AMC staff to ensure that appropriate hotel and meeting room arrangements are made. Process requests for reimbursement according to policy - Draft board and committee minutes, track action items and routine board communications - Administer annual elections and awards processes - Process weekly accounts payable, expense reports, and invoices, assigning them to appropriate budget items and identifying and investigating issues - Assist with coordinating conference calls and meetings (including scheduling, setting up calls, preparing agendas, handouts, lists, minutes, etc. for meetings) - Contribute to the general administrative operations requiring administrative support and various record keeping responsibilities - Help ensure the overall timely and smooth execution of administrative activities and events by adhering to a thorough and accurate operations calendar - Monitor, revise and maintain records of existing and newly developed policies and procedures - Anticipate upcoming projects and deadlines to execute operations smoothly and efficiently - Coordinate the educational components of the ASBH annual conference in cooperation with the education and operations manager including the call for proposals, the proposal review process, communications with speakers, program committee, continuing education accreditation, and on-site support - Serve as administrator for annual conference platforms including proposal collection, scheduling, evaluation, and virtual meeting set up under the supervision of the education and operations manager - Support administration of other programs such as review courses and webinars as assigned - Travel to annual conferences and other meetings (as needed) to support board and educational activities Required Qualifications: - Bachelor's degree - 1-3 years related, professional work experience - Professional association experience a plus - Skilled in Microsoft Office; and manipulating data in Excel - Proficient in CRM or database management - Professionalism: Good judgement, ability to interact with all levels of staff and vendors, appropriate demeanor and appearance, confidence - Highly organized with the ability to manage multiple projects/priorities - Excellent interpersonal and communication skills - Team-oriented, proactive, and detail-focused - Open to traveling out of state and staying overnight up to twice a year, using various modes of transportation such as cars, planes, or trains - Physical: primarily a desk-based role, requiring extended computer use. Work involves sitting, talking, hearing, and typing, with visual acuity required for keyboard usage, data analysis, and computer terminal operation. Occasional light lifting may be necessary Required Skills: CRM, database management, Microsoft Office Important Skills: Professional association experience, Project management Nice-to-Have Skills: Professionalism, Interpersonal skills, Communication skills, Team-oriented, Detail-focused, Organizational skills Benefits: Generous paid time off (20+ days!), 12 paid holidays, Medical, vision and dental options, along with life insurance and an Employee Assistance Program., Financial wellness benefits including 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs., Professional development, tuition & certification assistance; internal advancement opportunities., Commitment to Diversity, Equity, Inclusion and Belonging.