Affordable Housing Assistant Community Manager

Summary: Asset Living is a third-party management firm with decades of experience in fostering thriving communities across the nation. The Assistant Community Manager will oversee daily operations and financial functions of the housing community, manage delinquency and collection of rent, and ensure compliance with company policies and procedures. Responsibilities: - Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently - Responsible for processing and reconciling daily all account receivables - Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions - Responsible for helping the property meet budgeted revenues, expenses, and Net Operating Income - Responsible for posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable - Responsible for all end-of-the-month closing procedures and reporting - Maintain accurate and organized records; audit resident files to ensure accurate records - Responsible for walking units and posting all move-out charges, statements, and security deposit refunds - Regular/daily onsite attendance is required - Use consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff - Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks - Promote harmony and quality job performance of staff through support and effective leadership - Ensure staff compliance and consistency with Company policies and procedures - Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date - Implement marketing strategies & systems put in place by the annual marketing plan - Deal with resident complaints, concerns, and requests to ensure resident satisfaction - Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.) - Effectively show, lease, and move in prospective residents - Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff - Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours) - Assist with supervision of all business functions related to operations - Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, contractors, dealing with inadequate service, etc.) Required Qualifications: - High School Diploma or Equivalent; Bachelor's degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience - Ability to understand and perform all onsite software functions; basic computer skills required - Must have basic knowledge of Fair Housing Laws and OSHA requirements - Regular/daily onsite attendance is required Preferred Qualifications: - Minimum of 1 year experience with affordable housing programs, including but not limited to: LIHTC, HUD (Project Based Section 8, Section 236, PRAC, 811 PRA, USDA - Rural Development (515), HCD, HOME Funds and Bonds) - Affordable Housing Accreditation (HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs are preferred but not required Required Skills: Affordable housing programs, Financial management, Personnel management Important Skills: Affordable Housing Accreditation, Basic computer skills Nice-to-Have Skills: Customer service, Fair Housing Laws, OSHA requirements Benefits: Medical, dental, vision, life, accidental, and disability insurance, 401K with employer matching, Commission and performance bonuses, when applicable, Paid sick days, Company holidays