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Customer Service Representative/Sales Associate
Entry LevelOn-site
Location
Grand Rapids, MI
Salary
$48k–$71k/yr
Experience
Not specified
Posted
1 month ago
Skills
customer servicedata entryanalytical skillssales techniquescall center experiencecomputerized systems
Job Description
Summary: ASAP, INC is seeking a dedicated and enthusiastic Customer Service Representative to join their team. This role involves interacting with customers through various channels, addressing inquiries, and ensuring a positive experience to maintain customer satisfaction and loyalty.
Responsibilities:
- Provide accurate information regarding products, services, and policies
- Perform data entry tasks to maintain accurate records of customer interactions
- Analyze customer feedback to identify trends and areas for improvement
- Collaborate with team members to resolve complex customer issues effectively
Required Qualifications:
- Strong communication skills
- Passion for providing exceptional customer service
- Ability to interact with customers through various channels
- Ability to address inquiries and ensure a positive experience
- Role in maintaining customer satisfaction and loyalty
- Provide accurate information regarding products, services, and policies
- Perform data entry tasks to maintain accurate records of customer interactions
- Analyze customer feedback to identify trends and areas for improvement
- Collaborate with team members to resolve complex customer issues effectively
- Excellent verbal and written communication skills
Preferred Qualifications:
- Previous experience in a call center or customer service environment
- Proficiency in computerized systems for data entry and record keeping
- Strong analytical skills to assess situations and provide effective solutions
- Familiarity with sales techniques
Required Skills: Customer Service, Data Entry, Analytical Skills, Sales Techniques, Call Center Experience, Computerized Systems
Benefits: Health insurance
Benefits
Health insurance