Customer Service Representative/Sales Associate

Summary: ASAP, INC is seeking a dedicated and enthusiastic Customer Service Representative to join their team. This role involves interacting with customers through various channels, addressing inquiries, and ensuring a positive experience to maintain customer satisfaction and loyalty. Responsibilities: - Provide accurate information regarding products, services, and policies - Perform data entry tasks to maintain accurate records of customer interactions - Analyze customer feedback to identify trends and areas for improvement - Collaborate with team members to resolve complex customer issues effectively Required Qualifications: - Strong communication skills - Passion for providing exceptional customer service - Ability to interact with customers through various channels - Ability to address inquiries and ensure a positive experience - Role in maintaining customer satisfaction and loyalty - Provide accurate information regarding products, services, and policies - Perform data entry tasks to maintain accurate records of customer interactions - Analyze customer feedback to identify trends and areas for improvement - Collaborate with team members to resolve complex customer issues effectively - Excellent verbal and written communication skills Preferred Qualifications: - Previous experience in a call center or customer service environment - Proficiency in computerized systems for data entry and record keeping - Strong analytical skills to assess situations and provide effective solutions - Familiarity with sales techniques Required Skills: Customer Service, Data Entry, Analytical Skills, Sales Techniques, Call Center Experience, Computerized Systems Benefits: Health insurance