Customer Service Representative

Customer Service Representative Location: Delft, NL Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential. Together we make daily life safer, cleaner, healthier and greener. If you like making a difference, we are the company for you! Arxada is looking for a Customer Service Representative. As a Customer Service Representative, you will manage the complete order‑to‑cash process, including key activities such as order entry, delivery coordination and invoicing. You will also be responsible for building and maintaining strong customer relationships while working collaboratively across departments to ensure exceptional customer experience. Key responsibilities: Order Processing: Accurately and efficiently process customer orders received through various sales channels. Order‑to‑Cash Management: Oversee the full order fulfillment cycle from sales order entry to final delivery and customer satisfaction. Invoicing: Ensure all customer orders are invoiced correctly and on time in accordance with internal standards. Logistics Coordination: Coordinate shipment planning, dispatch and delivery activities with freight forwarders and logistics partners. Customer & Sales Liaison: Act as the primary communication link between customers and internal sales teams, ensuring timely updates and issue resolution. Cross‑Functional Collaboration: Work closely with departments such as logistics, finance, sales and planning to resolve order‑related issues and prevent disruptions. Performance Optimization: Monitor delivery performance, proactively manage backorders and support continuous process improvements to enhance service levels. Compliance: Ensure adherence to financial controls, company policies, and relevant operational procedures. Qualifications & Experience: Strong interpersonal and organizational skills Sound judgement through effective information analysis Proactive, adaptable and capable of managing complex situations Multi-tasking and problem solving Excellent written and verbal communication skills Proficient in SAP SD, Microsoft Office and Dynamics 365 Fluent in French and English; another language is a plus Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high‑performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. NL10