IT Desktop Support Analyst

Summary: Arrow Components is seeking an IT Desktop Support Analyst to provide critical Level 2 and Level 3 support for all NAO employees at their Panorama HQ. The role involves delivering hands-on desktop support, assisting users with device issues, and collaborating on various IT support tasks. Responsibilities: - Support for all PC, Mac, and mobile device hardware and software related issues - Executive/C-Suite Support - Support for all devices - Hands-on Major Meeting Support - Level 1 AV Support - Printer Support for All NAO Locations - E-waste Disposal - quarterly coordination - Collaboration with DTE on Support Issues and Testing - Operational Excellence Reporting and Remediation - End User Documentation and Knowledge Base Articles - IT Asset management - Assist with IT equipment returns from termed or existing employees - Assist users with device replacements and new device configuration Required Qualifications: - Typically requires a 4-year degree - 1–2 years of experience or a 2-year degree and equivalent related experience - Has no discretion to vary from established procedures - Has no related work experience or has work experience but requires formal training in theories/concepts in own function - Works under close supervision Required Skills: PC hardware support, Mac hardware support, Mobile device support, Software support, Level 1 AV support, Printer installation and configuration, YSoft Print Anywhere administration, IT asset management, Device encryption, Virus and malware protection, Security vulnerability remediation Benefits: Medical, Dental, Vision Insurance, 401k, With Matching Contributions, Generous Paid Time Off, Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options, Growth Opportunities, Short-Term/Long-Term Disability Insurance, Deeply discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit), On-site Café with Catering Option for Busy Lifestyles, 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!