Retail Associate Manager DORAVILLE - Buford Highway | GA

Summary: Arch Telecom is a national Wireless Preferred Retailer with over 200 retail stores across the U.S. They are seeking a Retail Associate Manager (RAM) who will work as part of a Retail Team to enhance customer relationships and drive sales by providing excellent service and product knowledge. The role involves assisting the Retail Store Manager with daily operations and fostering a positive customer experience. Responsibilities: - Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store - Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store - Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices - Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise - Assist Retail Store Manager is daily operations and coaching - Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources - Build relationships with and partner with employees across channels, including business and customer service to: Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment - Successfully identify and handoff small business leads - Develop strong peer relationships where we are all accountable for the company’s success - Be willing to have a good time while providing first class customer experience Required Qualifications: - Be at least 18 years of age - High school degree or GED - Ability to stand for long periods of time - Ability to lift objects weighing up to 25lbs - Reliable transportation - Full Time (40 hours) Preferred Qualifications: - Leadership! - Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment - Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues - Being effective with operational, financial and performance management - Amazing communication skills, to your team and customers - Prior wireless sales experience Required Skills: Wireless sales, Digital tools for retail, LTE network knowledge, Internet of Things (IOT) devices, Competitive drive Benefits: Employee Stock Ownership Program (ESOP), Competitive hourly pay, Bonus earnings, Automatic raises when reaching attainable milestones, Exciting opportunities for career advancement, A culture of care & excellence, Health Benefits for Full Time Employees