Claims Service Specialist I - Hybrid - Bridgewater, MA

Summary: Arbella Insurance Group is a company dedicated to providing a supportive work environment and promoting work-life balance. They are seeking a Claims Service Specialist I to advocate for customers by managing claims, inspecting damages, and ensuring accurate documentation and reporting. Responsibilities: - Claim Service Specialists are advocates for our customers - They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly - Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement - They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism - They prepare and maintain well-written files and keep their teams up-to-date on current claims Required Qualifications: - A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills - Highly effective time management skills - Strong attention to detail, accuracy, fairness and impeccable organization - A passion for helping others Preferred Qualifications: - Some customer service work experience preferred Required Skills: Customer Service, Diplomacy Benefits: Company nurse, nutritional counseling, and mental health resources, Tuition assistance programs, Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more, A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation, Robust training, mentorship, and professional/personal development programs, Colleagues who genuinely care about each other, Eligible for a profit share bonus program, Exceptional benefit and wellness programs, Career development, Flexible schedules