Premium Audit Associate

Summary: AmTrust Financial Services, Inc. is seeking a Premium Audit Associate who will serve as a key point of contact for customers, agents, and brokers throughout the audit process. The role focuses on providing a positive customer experience while developing foundational premium audit skills and ensuring accuracy and compliance throughout the audit lifecycle. Responsibilities: - Identify, research, and resolve policy rating and classification issues discovered during the audit process - Validate that proper classifications are applied in accordance with regulatory agencies, independent state bureaus, and company procedures by reviewing financial records and supporting documentation - Review and discuss audit results with agents, underwriters, insureds, and Premium Audit leadership to address questions, clarify findings, and support informed decision-making - Provide responsive, high-quality customer service by managing inbound phone calls, emails, and live chat inquiries from insureds, agents, and internal partners related to premium audit inquiries - Clearly explain audit processes, requirements, and outcomes to customers, helping to resolve concerns and promote understanding - Stay current on audit manuals, classification rules, market trends, and regulatory updates to ensure accurate guidance and service - Perform additional audit-related and customer service duties as assigned to support team and organizational goals Required Qualifications: - High school diploma or GED required; Associate's or Bachelor's degree in Business, Accounting, Finance, Insurance, or a related field preferred - Strong customer service experience, ideally in a call center, insurance, financial services, or other customer-facing environment - Excellent verbal and written communication skills, with the ability to explain technical information clearly and professionally - Strong attention to detail and ability to analyze financial and business records accurately - Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment - Proficiency with Microsoft Office applications (Excel, Word, Outlook) and experience navigating multiple systems simultaneously - Ability to handle sensitive information with professionalism and confidentiality Preferred Qualifications: - Prior experience in premium auditing, insurance operations, underwriting support, accounting, or financial analysis - Knowledge of payroll records, general ledger review, or business financial documentation - Familiarity with insurance classifications, manual rules, state bureaus, or regulatory requirements - Experience handling inbound phone calls, emails, and live chat interactions in a customer-facing role - Ability to adapt communication style to different audiences, including insureds, agents, underwriters, and internal partners Required Skills: Premium Audit Methodology, Audit Workflows, Sampling Methodologies, Risk Identification Techniques, Policy Contract Interpretation, Financial Documentation Review, Payroll Records Analysis, General Ledger Review, Tax Document Analysis, Financial Statement Analysis, State, Federal Insurance Regulations, Independent Bureau Rules, Microsoft Office Excel, Microsoft Office Word, Microsoft Office Outlook, Customer Service, Multitasking Benefits: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off