Customer Experience Associate I

Summary: Americo Financial Life and Annuity is looking for Customer Experience Associates who are passionate about helping others and have strong communication skills. The role involves answering customer calls and inquiries, providing information about life insurance and annuity products, and ensuring a high level of customer service in a fast-paced call center environment. Responsibilities: - Answer phone calls from customers (and sometimes agents) in a timely and professional manner - Complete customer service requests; for example, mailing forms, completing financial transactions, and processing address changes - Assist customers with email requests for information Required Qualifications: - Have a passion for people and a desire to help others - Possess the skills to problem-solve independently - Have the ability to be courteous and patient with a positive attitude even when the situation is unpleasant - Are comfortable with computers and navigating across multiple applications while on the phone with policyholders - Enjoy talking with people! Our representatives take around nine calls an hour and need to communicate clearly and succinctly - Enjoy learning new things! During training, our representatives learn about insurance and annuity products, administration systems, and more, and they must retain information and relay it clearly to a customer - Excellent phone voice, grammar skills, and a strong desire to help people - Typing speed of at least 40 wpm - Ability to multi-task while accomplishing work-related items - Detail-oriented with a strong sense of urgency - Ability to build rapport while facilitating speedy resolution - Ability to prioritize work to ensure timely completion of all tasks - Ability to operate in a high-energy, ever-changing environment with assistance and direction - Independent problem-solving abilities - Desire and ability to take ownership of the situation and resolve problems - Ability to work in a team environment Required Skills: Typing speed 40 wpm, Computer navigation, Customer service, Email correspondence, Patience, multi-task, Sense of urgency, Rapport building, Prioritization