America First Credit Union→
Teller (Hire-ahead) Spanish Speaking Preferred
Entry LevelOn-site
Location
Las Vegas, NV
Salary
$32k–$38k/yr
Experience
Not specified
Posted
2 months ago
Skills
spanishsales opportunities recognitionsolid math skillscomputer software operationprofessional appearance
Job Description
Summary: America First Credit Union is seeking a Teller who is responsible for providing a variety of paying and receiving functions, including processing deposits and withdrawals. The role involves building member relationships, cross-selling services, and ensuring efficient and accurate performance of teller functions.
Responsibilities:
- Assumes responsibility for the efficient, effective, and accurate performance of teller functions
- Ensures teller functions are correctly performed and are in accordance with established policies and procedures
- Maintains privacy of member account information
- Performs a wide variety of teller paying and receiving functions both “in person” and processes “bank by mail” transactions. Receives share deposits and loan payments. Prepares proper receipts
- Processes transfers, cash advances, traveler’s checks, cashiers’ checks, and money orders
- Disburses cash or check share withdrawals
- Processes and posts CD, HSA’s and all types of IRA’s
- Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly
- Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority
- Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions
- Certified Tellers provide “override” function for other Tellers within defined authority limits
- Assumes responsibility for the effective and professional performance of member service functions through sales and service
- Performs all Member Service and Sales functions in accordance with established policies and procedures
- Ensures that the Credit Union's professional reputation is maintained and projected
- Maximizes the penetration of Credit Union products and services by identifying members’ needs and additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services to meet/exceed established sales and baseline goals
- Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2’s calls as directed by branch management
- Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits. Refers members to branch leadership as needed
- Responsible for handling member interactions via all channels professionally, while utilizing effective sales and service technics to establish and build relationships
- Opens and closes accounts as requested by members. Processes stop-payments and corresponds with members regarding claims
- Resolves transaction corrections in a timely manner in accordance with policy and procedures
- Performs file maintenance and account changes as requested by members
- Assumes responsibility to act as a branch expert for electronic services
- Actively cross sells AFCU digital services including - Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit and others
- Has knowledge and understanding of AFCU digital services to be able to answer members’ questions and provide them with problem resolutions for digital services
- Assists with the daily maintenance operations of self-assist in branch machines and video equipment. Keeps branch management informed of servicing issues
- Assists members with account lock outs and Online Banking PIN/Password resets, direct deposit, ACH, wire transfers, and other digital service account needs by the member requested
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management
- Assists area personnel as required. Provides guidance to other Teller Service Reps and Trainees as directed by branch management
- Keeps supervisor informed of area activities and of any significant problems or concerns
- Responsible for implementing employees' own individual 90-day sales action plan to help meet individual and branch established sales goals. Takes direction from observation coaching by branch leadership to improve as needed
- Attends and participates in trainings, meetings, and branch sales huddles and forward focus activities as required
- Performs related clerical and receptionist duties as required
- Responsible to adhere to Branch Safety, Security, and Teller Audit procedures
Required Qualifications:
- High school graduate or equivalent
- Excellent communication skills and willingness to assist others
- Ability to successfully recognize and offer sales opportunities
- Professional appearance, dress, and attitude
- Solid math skills
- Attention to detail and accuracy
- Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-assist machines, video, iPad and telephone
Preferred Qualifications:
- Previous retail sales or other similar financial institution work experience
Required Skills: Spanish
Important Skills: Sales opportunities recognition, Solid math skills, Computer software operation
Nice-to-Have Skills: Professional appearance