Data Center Technician, Infraops AG

Summary: Amazon Web Services (AWS) is looking for cleared Data Center Technicians to join their Infrastructure Operations team. This role involves troubleshooting and resolving a range of datacenter infrastructure issues, including hardware and networking problems, while maintaining service level agreements and supporting 24/7 operations. Responsibilities: - You will be required to engage in physical data center activities with or without reasonable accommodation - This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning - Lifting and moving material up to 40 pounds each - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in a noisy environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) - Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution - Show a strong aptitude for troubleshooting and problem solving - Solve problems at their root and step back to understand the broader context - Maintain service level agreements through the implementation of proactive issue detection and reporting - Are biased to act in the absence of direction or support - Improve effectiveness through process innovation - This position will fill an opening at one of multiple separate sites. This position may shift work that will include days/nights/weekends/holidays Required Qualifications: - High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+ - Current, active US Government Security Clearance of TS/SCI with Polygraph - Active Security+ certification or ability to obtain one within 90 days of start - US Citizen - Engage in physical data center activities with or without reasonable accommodation - Lifting and moving material up to 40 pounds each - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in a noisy environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) Preferred Qualifications: - Bachelor's degree in an IT-related field or equivalent professional or military experience - Networking experience with CCNA and/or Network+ certifications Required Skills: TS/SCI security clearance with polygraph, Security+ certification, Certified Network Defender (CND), Network+ certification, CCNA certification, Computer architecture, OSI model, Process innovation Benefits: Sign-on payments, Restricted stock units (RSUs), Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, Paid time off, Parental leave