Amazon Web Services (AWS)→
Data Center Technician, DCC Communities
Entry LevelOn-site
Location
New Carlisle, IN
Salary
$56k–$100k/yr
Experience
Not specified
Posted
Today
Skills
computer/server hardware troubleshootingnetwork designnetwork protocolslayer 1 troubleshootinglayer 2 troubleshootingticketing systemdata center environmentwork prioritization
Job Description
Summary: Amazon Web Services (AWS) is seeking a Data Center Technician to maintain global cloud infrastructure and ensure seamless data center operations. The role involves hardware and network repair, equipment installation, documentation, and problem-solving within a 24/7 operational environment.
Responsibilities:
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to train and onboard new team members
Required Qualifications:
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- Travel frequency will vary based on business needs and operational status of assigned facility
- High school or equivalent diploma
- 1+ years of computer/server hardware troubleshooting or related IT experience
- Ability to work on a flexible schedule including days, nights, and/or weekends
- Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
- Working in cramped and/or elevated locations
- Bending, lifting, stretching, and reaching
- Standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
- Work in a noisy environment
- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
- Solve problems at their root and step back to understand the broader context
- Maintain service level agreements through the implementation of proactive issue detection and reporting
Preferred Qualifications:
- Experience managing work and priorities through a ticketing system
- Experience working in a Data Center environment
- An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
- Understanding of network design, protocols and layer 1/2 troubleshooting
Required Skills: Computer/server hardware troubleshooting, Network design, Network protocols, Layer 1 troubleshooting, Layer 2 troubleshooting, Ticketing system, Data Center environment, Work prioritization
Benefits: Lump sum stipend will be provided to eligible candidates who relocate for this position., Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching., Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
Benefits
Lump sum stipend will be provided to eligible candidates who relocate for this position.
Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.