Data Center Technician, DCC Communities

Summary: Amazon Web Services (AWS) is seeking a Data Center Technician to maintain global cloud infrastructure and ensure seamless data center operations. The role involves hardware and network repair, equipment installation, documentation, and problem-solving within a 24/7 operational environment. Responsibilities: - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to train and onboard new team members Required Qualifications: - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Travel frequency will vary based on business needs and operational status of assigned facility - High school or equivalent diploma - 1+ years of computer/server hardware troubleshooting or related IT experience - Ability to work on a flexible schedule including days, nights, and/or weekends - Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in a noisy environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) - Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution - Solve problems at their root and step back to understand the broader context - Maintain service level agreements through the implementation of proactive issue detection and reporting Preferred Qualifications: - Experience managing work and priorities through a ticketing system - Experience working in a Data Center environment - An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.) - Understanding of network design, protocols and layer 1/2 troubleshooting Required Skills: Computer/server hardware troubleshooting, Network design, Network protocols, Layer 1 troubleshooting, Layer 2 troubleshooting, Ticketing system, Data Center environment, Work prioritization Benefits: Lump sum stipend will be provided to eligible candidates who relocate for this position., Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching., Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.