Data Center Technician

Summary: Amazon Web Services (AWS) is seeking a Data Center Technician to maintain the global cloud infrastructure. The role involves hardware and network diagnostics, physical repair, and participation in an on-call rotation to ensure seamless data center operations. Responsibilities: - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to interview, train and onboard new team members Required Qualifications: - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Travel frequency will vary based on business needs and operational status of assigned facility - Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs - Work a flexible schedule including weekends, nights, and holidays - 18+ months of computer/server hardware troubleshooting or related IT experience - 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair) - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to interview, train and onboard new team members - You will be required to work shift work that will include days/nights/weekends/holidays - Lifting and moving material up to 40 pounds each - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in an industrial environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) - This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational Preferred Qualifications: - Experience in a data center or other critical environment - Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering) - Certification in a relevant field (CCENT - Cisco Certified Entry Networking Technician, Network+, or CCNA - Cisco Certified Network Associate) - Experience working with Linux operating systems - Behavioral interviewing and hiring experience - Experience training and onboarding of new team members Required Skills: Computer/server hardware troubleshooting, Layer 1 networking, Layer 2 networking, Network troubleshooting and repair, Data center operations, Linux operating systems, CCENT certification, Network+ certification, CCNA certification, Training and onboarding Benefits: Sign-on payments, Restricted stock units (RSUs), Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, Paid time off, Parental leave, Lump sum stipend will be provided to eligible candidates who relocate for this position