Data Center Operations Technician, DCC Communities

Summary: Amazon Web Services (AWS) is a leading cloud platform, and they are seeking a Data Center Operations Technician to maintain and support global cloud infrastructure. The role involves hardware diagnostics, network troubleshooting, and collaboration with various stakeholders to ensure seamless data center operations. Responsibilities: - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to interview, train and onboard new team members Required Qualifications: - Work a flexible schedule including weekends, nights, and holidays - 18+ months of computer/server hardware troubleshooting or related IT experience - 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair) - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Travel frequency will vary based on business needs and operational status of assigned facility - Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs - Lifting and moving material up to 40 pounds each - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in an industrial environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) Preferred Qualifications: - Experience in a data center or other critical environment - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.) - Industry standard certifications (CompTIA, CCENT, Network+) - Understanding of Linux or similar operating systems - Behavioral interviewing and hiring experience - Experience training and onboarding of new team members Required Skills: Computer/server hardware troubleshooting, Layer 1/2 networking, Data center operations, Linux, similar operating systems, CompTIA certification, CCENT certification, Network+ certification, Troubleshooting, Behavioral interviewing, Training, onboarding Benefits: Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, Paid time off, Parental leave