Retail Lead Associate (Reduced-Time), Customer Experience Operations

Summary: Amazon is a leading e-commerce company dedicated to customer satisfaction and innovation. They are seeking a Retail Lead Associate to enhance customer experience by managing customer engagement, assisting with operations, and contributing to a positive site culture. Responsibilities: - Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team - Utilize inventory management systems to scan, process, and count product - Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate - Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices - Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture - Work with a manager to maintain the physical safety and quality standards of the site - Work in a fast changing and ambiguous environment - Perform additional duties, as assigned - Work flexible hours including nights, weekends, and holidays - Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs Required Qualifications: - High school or equivalent diploma - Are 18 years of age or older - 1+ years retail or customer-facing experience - 1+ years floor leader or other leadership experience - 1+ years Amazon (Blue Badge/FTE) experience Preferred Qualifications: - Experience in training others Required Skills: Inventory Management Systems, Retail Operations, Customer Service, Customer Engagement, Prioritization, Continuous Learning Benefits: EAP, Mental Health Support, Medical Advice Line, 401(k) matching