Data Center Technician , DCC Communities

Summary: Amazon Data Services, Inc. is seeking a Data Center Technician to join their dynamic AWS team. This role is pivotal in maintaining data center operations, including hardware and network repair, equipment installation, and documentation creation, while working in a 24/7 environment. Responsibilities: - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to train and onboard new team members Required Qualifications: - High school or equivalent diploma - 1+ years of computer/server hardware troubleshooting or related IT experience - Ability to work on a flexible schedule including days, nights, and/or weekends - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs - You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area Preferred Qualifications: - Experience working in a Data Center environment - An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.) - Understanding of network design, protocols and layer 1/2 troubleshooting Required Skills: Computer/server hardware troubleshooting, Network design, Network protocols, Layer 1 troubleshooting, Layer 2 troubleshooting, Data Center environment, Work prioritization Benefits: Lump sum stipend will be provided to eligible candidates who relocate for this position., Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching., Learn more about our benefits at .