Data Center Technician, DCC Communities

Summary: Amazon Data Services, Inc. is seeking a Data Center Technician to join their dynamic AWS team, responsible for maintaining the operations of global cloud infrastructure. The role involves hardware and network repair, equipment installation, and ensuring seamless data center operations while collaborating with various stakeholders. Responsibilities: - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to train and onboard new team members Required Qualifications: - High school or equivalent diploma - Ability to work on a flexible schedule including days, nights, and/or weekends - 1+ years of computer/server hardware troubleshooting or related IT experience - Ability to travel to or commute between data center locations as needed - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational - Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs - You will be required to work shift work that will include days/nights/weekends/holidays - You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided - Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in a noisy environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts) Preferred Qualifications: - Experience working in a Data Center environment - An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.) - Understanding of network design, protocols and layer 1/2 troubleshooting Required Skills: Computer/server hardware troubleshooting, Data Center environment experience, Network design, Network protocols, Layer 1 troubleshooting, Layer 2 troubleshooting, Work prioritization Benefits: EAP, Mental Health Support, Medical Advice Line, 401(k) matching