Associate Systems Administrator- H

Summary: Altera Digital Health is a part of N. Harris Computer Corporation, delivering innovative health IT solutions to support caregivers and inspire healthier communities. The Associate Systems Administrator is responsible for ensuring uninterrupted hospital and data center operations by providing technical support, diagnosing and resolving system issues, and managing service desk tickets to maintain effective IT support in a healthcare environment. Responsibilities: - Provide onsite and remote technical support to clinical and non‑clinical users, prioritizing patient care–critical systems - Diagnose and resolve hardware, software, network, and voice‑related issues, escalating as appropriate - Install, configure, image, deploy, upgrade, and replace desktops, laptops, peripherals, mobile devices, and telecom equipment - Support Microsoft Windows, Apple devices, Microsoft Office, and enterprise applications - Support VoIP phones, softphones, voicemail, call routing, and Cisco Call Manager (CUCM) - Perform moves, adds, and changes (MACs) for user accounts, workstations, and phone systems - Assist with onsite IT infrastructure and data center operations, including equipment racking and vendor escorts - Monitor, prioritize, document, and resolve service desk tickets in alignment with ITIL best practices - Provide user guidance and basic training to promote efficient use of IT and telecommunications tools - Maintain accurate IT asset inventory, configurations, and technical documentation - Assist with user access requests and password resets in accordance with security policies - Maintain compliance with healthcare IT standards, safety requirements, and HIPAA‑aligned practices - Participate in IT projects, system upgrades, and technology refresh initiatives - Contribute to policies, procedures, and proactive solutions that reduce recurring support issues Required Qualifications: - High School diploma required - Associate degree, 2+ years job-related experience or technical certification preferred - 1+ year experience in a Data Center Operations role - Strong interpersonal and communication skills - Strong analytical and troubleshooting (problem determination/resolution) skills - Basic experience using a Service Desk ticketing system such as Service Now - Basic knowledge of ITIL - Knowledge of Microsoft Windows technologies, Apple products and networking principles are a plus - Possess a strong working knowledge of PC operation and software (Microsoft Word and Microsoft Excel proficiency) - Possess a valid Driver's License and the ability to travel to offsite locations as required Required Skills: Data Center Operations, Service Desk ticketing system, ITIL, Microsoft Windows, Apple products, Networking principles, PC operation, Microsoft Word, Microsoft Excel, Analytical skills, Troubleshooting