Customer Service Representative - Carbondale

Summary: Alpine Bank is a financial institution dedicated to providing exceptional customer service. The Customer Service Representative role focuses on meeting customer needs by handling transactions, maintaining accurate records, and providing information about bank products and services. Responsibilities: - Regular and Reliable on-site attendance is required as an essential function of this position - Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards) - Uses numerous software applications to accomplish daily tasks with minimal errors - Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise - Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded - Understands the features and benefits of Alpine Bank consumer and business products and services - Answers basic customer inquiries and cross-sells when appropriate - Works effectively in a team oriented environment - Follows all bank policies and procedures - Performs other duties as assigned Required Qualifications: - Regular and Reliable on-site attendance is required as an essential function of this position - Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE standards) - Uses numerous software applications to accomplish daily tasks with minimal errors - Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise - Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded - Understands the features and benefits of Alpine Bank consumer and business products and services - Answers basic customer inquiries and cross-sells when appropriate - Works effectively in a team oriented environment - Follows all bank policies and procedures - Performs other duties as assigned - Customer Service oriented individual - Ability to manage multiple tasks simultaneously in a fast-paced environment - Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops - Basic mathematical and cash handling skills - Basic keyboard navigation ability - Understanding and application of banking compliance regulations - No specific education or formal training required - An entry-level position requiring little or no banking experience Preferred Qualifications: - Proficiency in Microsoft Office products (including Outlook and Word) is preferred - Bilingual abilities are a plus - Previous cash handling and/or customer service experience preferred Required Skills: Customer Service Important Skills: Cash Handling, Mathematical Skills, Microsoft Office Nice-to-Have Skills: Bilingual, Multi-tasking, Banking Compliance