Customer Service/Ground Operations Agent - MRY

Summary: Allegiant is a national air carrier seeking a Customer Service/Ground Operations Agent. The role involves providing customer service, managing ground operations, and ensuring adherence to safety and security measures during aircraft handling. Responsibilities: - Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats - Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements - Marshal in the planes and push back the aircraft - Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate - Assist Customers with special needs, i.e., Customers who need assistance in boarding - Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas - Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc - Enforce safety/security measures and monitors safety sensitive zones - Ensure FAA - Ensure Allegiant Air and airport regulations are followed - Other duties as assigned Required Qualifications: - Combination of Education and Experience will be considered - Must be authorized to work in the US as defined by the Immigration Act of 1986 - Must pass a Criminal Background Check - Education: High School Diploma/GED - Education Details: GED Equivalent - Years of Experience: Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred - Valid/Unexpired Driver's License: Yes - Must be at least 18 years of age and possess a valid driver's license - Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job Preferred Qualifications: - Basic computer skills; Knowledge of general office equipment - Must be people oriented, highly motivated with a positive and friendly attitude - Must be available to work varied hours including nights, weekends and holidays and must be able to stay late for irregular operations - Must be well groomed and adhere to dress code policy - Ability to work efficiently under time constraints - Must be available to attend required training - TRAINEE STATUS: Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum Required Skills: Customer Service, Airline industry knowledge, Basic computer skills, Office equipment operation, Heavy motorized equipment operation, Safety, security compliance, People orientation, Friendly attitude, English language proficiency Benefits: Profit Sharing, Medical/Dental/Vision/Life/ Disability Insurance, Medical Travel Reimbursement, Legal, Identity and Pet Insurance, 401K with an employer match, Employee Stock Purchase Plan, Employee Assistance Program, Tuition Reimbursement, Flight Benefits, Paid vacation, holidays, and sick time, Sick time