Customer Support Specialist

Summary: AllDayShirts.com is seeking a reliable and motivated Customer Support Specialist to join their team. The role involves assisting customers with order-related inquiries, resolving CRM tickets, and ensuring a positive customer experience through effective communication and organization. Responsibilities: - Assist current customers with order-related inquiries via phone, email, and our ticketing system - Handle and resolve incoming CRM tickets in a timely and professional manner - Provide clear, courteous communication with customers in both written and verbal formats - Accurately enter and maintain customer and order information - Multi-task between various responsibilities and prioritize work effectively - Collaborate with team members to ensure orders and customer inquiries are handled quickly and accurately - Take initiative to identify and resolve customer concerns - Maintain professionalism and ensure a positive customer experience at all times Required Qualifications: - Strong verbal and written communication skills - Highly organized with strong attention to detail - Ability to multi-task and manage multiple responsibilities simultaneously - Self-starter who takes initiative and works independently when needed - Reliable with strong attendance and work ethic - Comfortable working in a team-oriented environment - Prior customer service or customer support experience - Must have reliable transportation - Must be able to pass a background check - Positive attitude and strong team-player mentality Required Skills: Customer service experience Important Skills: Multi-tasking ability Benefits: 401(k), 401(k) matching, Health insurance, Dental insurance, Vision insurance, Paid time off, Referral program