Office Manager

Summary: All Star Physical Therapy is a member of the Confluent Health family, seeking a Full Time Office Manager/Care Coordinator Lead to join their Perris team. The role involves overseeing daily front desk operations, ensuring excellent customer service, and managing front office staff while maintaining compliance with HIPAA regulations. Responsibilities: - Oversee daily front desk operations including patient check-in/check-out, scheduling, referrals, and workflow coordination - Deliver excellent customer service in person, by phone, and email while maintaining professionalism and HIPAA compliance - Verify insurance, obtain authorizations, collect co-pays/co-insurance, and follow up with patients and insurance as needed - Maintain accurate patient records in the EMR system - Supervise and support front office staff, assist with training, and ensure responsibilities are completed accurately - Coordinate with the Director and Billing team on collections, reporting, and front office operations - Maintain front office cleanliness and manage clinic supply inventory - Perform other duties as assigned Required Qualifications: - High School Diploma or equivalent - 1 year minimum front office experience in a Physical Therapy or Medical office - 1 year supervisory experience preferred - Experience with Medical Insurance Verifications and Authorizations - Interest in physical therapy or related medical field - Understanding of and ability to perform outstanding customer service - Ability to multi-task - Ability to follow directions and use sound judgment while performing duties - Ability to communicate clearly and with a respectful delivery - Ability to organize time and set priorities appropriately - Ability to establish rapport and work harmoniously with patients and co-workers - Willingness to pitch in to do what it takes to best serve our patients! Preferred Qualifications: - 1 year supervisory experience preferred Required Skills: Medical Insurance Verifications, Supervisory Experience Important Skills: Front Office Experience, Customer Service Nice-to-Have Skills: Multi-tasking Benefits: Medical, dental, vision, STD, LTD insurances, Generous PTO, 401(k) Employer Matching, Free Life Insurance, Parental Perks!