Dispatch Agent 2nd Shift (2pm-10:30pm)

Summary: ALERT 360 is a company that specializes in alarm monitoring services. They are seeking a Dispatch Agent to respond to various types of alarm, fire, and medical signals, working closely with home or business owners and local emergency personnel to provide assistance and reassurance when help is needed. Responsibilities: - Provide excellent customer service - Enjoy helping people and smiling! - Deliver quick and accurate responses with empathy when an alarm signal is activated and provide customer satisfaction - Demonstrate outstanding verbal skills and the ability to remain calm while responding to individual customer needs - Provide accurate documentation of all actions taken in reaction calls taken Required Qualifications: - Must be at least 18 years of age - High School diploma or equivalent - Ability to sit while using computer and phone equipment for extended periods of time - Deliver world class customer service and build customer satisfaction and loyalty - Must pay attention to detail - Capability to work well under moderate stressful situations - Ability to type a minimum of 30 words per minute efficiently and accurately - Proficiency to work simultaneously with multiple computer applications and databases - Demonstrate outstanding verbal and written communication skills - Pre-employment testing is required - Must pass background and drug screen process Preferred Qualifications: - Customer service or contact center experience is a plus - Bilingual in English/Spanish a plus - Previous call center experience a plus but not required Required Skills: Typing (30 words per minute), Multitasking with computer applications and databases, Bilingual English/Spanish Benefits: Health coverage for you and your family through medical, dental and vision plans, A generous paid time off program starting at three weeks and increasing with your tenure, A 401-K plan where the company matches dollar for dollar on a generous % you contribute, Financial protection through disability, life and accidental death and dismemberment insurance, Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars, To help you manage your work and life needs we offer a life assistance program, tuition reimbursement, an on-site gym, employee fitness walks and free home security monitoring, with discounted security and home automation equipment., 401(k), 401(k) matching, Dental insurance, Employee discount, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, Retirement plan, Tuition reimbursement, Vision insurance