Program Manager - Onboarding and Operations

Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

Role Summary

The Program Manager for Onboarding & Operations is responsible for creating a seamless and engaging new hire experience that accelerates time-to-productivity and builds early engagement.

Key Responsibilities

• Design and manage end-to-end onboarding and operations programs, including onboarding buddy programs and traditional/transition new hire orientation
• Partner with HR, hiring managers, and business leaders to align onboarding experiences
• Ensure consistency across locations, roles, and departments while allowing for customization
• Manage onboarding communications, schedules, and materials
• Track onboarding effectiveness (time-to-productivity, engagement, retention)
• Identify opportunities to streamline and improve onboarding processes
• Incorporate feedback from new hires and stakeholders into program improvements

Success Measures

• New hire time-to-productivity
• New hire engagement and satisfaction
• Early retention rates
• Consistency and quality of onboarding experience

Qualifications

What You Have

Qualifications:

• 4–7+ years of program management, HR, or L&D experience
• Strong organizational and process design skills
• Experience with onboarding or employee experience initiatives
• Ability to manage multiple stakeholders and priorities
• Strong communication and change management skills
• Demonstrates accountability and a creative, solution-focused mindset
• Deliver training as needed
• Ability to speak Spanish preferred

Additional Information

Benefits

• An anticipated base salary between $110,000-$130,000 plus annual bonus. Salary will be offered depending on skills and experience.
• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• An Apartment Benefit option is available to live on-site at the community you are working
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 5/26/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.