Existing Business Representative (5-month fixed term) x2

Existing Business Representative (5-month fixed term) x2 Location: Auckland, NZ-AIA New Zealand . Your Role with Us: As an Existing Business Representative, you will deliver service excellence and a market-leading customer experience that drives profitability through customer retention and growth. This role is built on customer-centric, right first-time principles, with every customer interaction focused on meaningful connection and engagement. We're looking for 2 customer service superstars to join us on a 5-month fixed term! Your Impact: Providing timely, accurate, and professional service across all customer channels (phone, email, face-to-face, postal), ensuring resolution of queries through ownership and collaboration with other teams. Maintaining deep knowledge of AIA products and processes to deliver a market-leading customer experience. Actively seeking to understand the full scope of customer needs beyond the initial request. Applying customer-centric principles to deliver tailored solutions, contributing to customer retention and identifying new business opportunities where appropriate. Supporting the achievement of team targets including turnaround times, quality standards, and ‘CX’ / Voice of Customer metrics. Providing appropriate technical guidance to internal and external stakeholders. Escalating complex queries to senior team members or managers when necessary, ensuring timely and accurate resolution. Building and maintaining strong relationships with internal and external stakeholders. Your Capabilities: Customer service experience preferably within a contact centre and/or financial services. NCEA Level 2 or 3 or other relevant qualification (preferred). Your Life at AIA: At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands-on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve. Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at nz.talentacquisition@aia.com. Job ad expires Wednesday 3 June, close of business. Recruitment Agencies: Our Talent team does not require any recruitment agency support. Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact: You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.