Member Service Representative

We are seeking a dedicated and customer-focused Member Service Representative to join our team, either on site or remotely. This role plays a vital part in delivering exceptional service to our members by addressing inquiries, resolving issues, and providing accurate information. If you thrive in a dynamic environment and enjoy helping others, this position offers an exciting opportunity to make a meaningful impact.

Key Objectives

• Provide timely and professional assistance to members through various communication channels.
• Ensure accurate processing of member requests and transactions.
• Maintain up-to-date knowledge of products, services, and policies to support members effectively.
• Contribute to a positive member experience by demonstrating empathy and problem-solving skills.

Responsibilities

• Respond promptly to member inquiries via phone, email, chat, or in-person interactions.
• Assist members with account management, billing questions, and service requests.
• Identify and escalate complex issues to appropriate departments when necessary.
• Document member interactions accurately and maintain detailed records.
• Collaborate with team members to improve service processes and member satisfaction.
• Adhere to company policies, procedures, and compliance standards at all times.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in customer service, preferably in a member-focused or call center environment.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently and maintain attention to detail.
• Proficient with computer systems and common office software.
• Comfortable working independently or as part of a team, whether on site or remotely.
• Demonstrated problem-solving abilities and a patient, empathetic approach to member interactions.

Benefits

• Competitive salary and performance-based incentives.
• Flexible work options including on site or remote arrangements.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment that values diversity.