ADC LTD NM→
PSID Investigation Analyst I
Entry LevelRemote
Location
Not specified
Salary
$53k–$53k/yr
Experience
Not specified
Posted
6 days ago
Skills
microsoft excelcomputer databasesproofreadinginvestigative standardsinvestigative processproceduresfederal security standardscontractual requirementsprioritizationanalytical skillscustomer service
Job Description
Summary: ADC LTD NM is seeking a PSID Investigation Analyst I to join their team committed to high-quality work and safety. The role involves processing background investigations, ensuring compliance with customer requirements, and maintaining effective communication with investigators and management.
Responsibilities:
- Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times
- Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting
- Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met
- Maintain a working knowledge of customer requirements and best practices
- Identify missing leads, requirements and write-offs
- Work with investigators, ADC LTD NM personnel and management to resolve issues
- Organize time and resources based on due dates to ensure timely completion of investigations
- Submit investigations through the PSID closed case transmission process without error
- Track and log investigation progress and completion
- Maintain a working knowledge of Roadrunner
- Quickly troubleshoot issues as they arise
- Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors
- Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department
- Assist with projects and process improvement at the direction of their supervisor
- Coordinate with PSID and ADC LTD NM personnel as necessary
- Perform all other duties as assigned
Required Qualifications:
- High school diploma or GED equivalent
- Active Top-Secret clearance
- Ability to maintain a professional demeanor
- Familiarity with Microsoft Excel and computer databases
- Proficiency in common workplace hardware and software
- Excellent organization and prioritization skills
- Strong analytical skills and detailed-oriented
- Strong verbal and written communication skills
- Highly technical writing, proofreading, and editing skills
- Strong customer service and interpersonal skills
- Extensive knowledge of ADC LTD NM contracts and contractual requirements
- Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication
- Thorough understanding of ADC LTD NM investigative process and procedures
- Familiarity with federal and ADC LTD NM security standards
Required Skills: Microsoft Excel, Computer databases, Proofreading, investigative standards, investigative process, procedures, federal security standards, contractual requirements, Prioritization, Analytical skills, Customer service
Benefits: Full benefit package as outlined per ADC policies and procedures.
Benefits
Full benefit package as outlined per ADC policies and procedures.