PSID Investigation Analyst I

Summary: ADC LTD NM is seeking a PSID Investigation Analyst I to join their team committed to high-quality work and safety. The role involves processing background investigations, ensuring compliance with customer requirements, and maintaining effective communication with investigators and management. Responsibilities: - Model ADC LTD NMs core values, policies and procedures and ensure that the same are supported at all times - Conduct regular review and analysis of case queue to identify due date lapses and investigative deficiencies that require troubleshooting - Consolidate and analyze information from multiple documents, Reports of Investigation (ROIs), and attachments to determine if all customer requirements have been met - Maintain a working knowledge of customer requirements and best practices - Identify missing leads, requirements and write-offs - Work with investigators, ADC LTD NM personnel and management to resolve issues - Organize time and resources based on due dates to ensure timely completion of investigations - Submit investigations through the PSID closed case transmission process without error - Track and log investigation progress and completion - Maintain a working knowledge of Roadrunner - Quickly troubleshoot issues as they arise - Develop and maintain professional, courteous, and cooperative working relationships with all ADC LTD NM employees and contractors - Request training as needed from their supervisor, PSID quality program lead or ADC LTD NM Training Department - Assist with projects and process improvement at the direction of their supervisor - Coordinate with PSID and ADC LTD NM personnel as necessary - Perform all other duties as assigned Required Qualifications: - High school diploma or GED equivalent - Active Top-Secret clearance - Ability to maintain a professional demeanor - Familiarity with Microsoft Excel and computer databases - Proficiency in common workplace hardware and software - Excellent organization and prioritization skills - Strong analytical skills and detailed-oriented - Strong verbal and written communication skills - Highly technical writing, proofreading, and editing skills - Strong customer service and interpersonal skills - Extensive knowledge of ADC LTD NM contracts and contractual requirements - Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication - Thorough understanding of ADC LTD NM investigative process and procedures - Familiarity with federal and ADC LTD NM security standards Required Skills: Microsoft Excel, Computer databases, Proofreading, investigative standards, investigative process, procedures, federal security standards, contractual requirements, Prioritization, Analytical skills, Customer service Benefits: Full benefit package as outlined per ADC policies and procedures.