Action Property Management→
Front Desk Associate (Part-Time Overnight ) - Savina
Entry LevelOn-sitePart-time
Location
San Diego, CA
Salary
$42k–$46k/yr
Experience
1+ years
Posted
1 month ago
Skills
customer serviceassociation rulespoliciestelephone handlingconcierge servicesprofessional appearancepolite communicationupbeat attitudejudgmentsolutions-orientedproactive customer service
Job Description
Summary: Action Property Management is the premier choice for homeowner’s association management, serving over 300 communities across 9 offices. They are seeking a Part-Time Overnight Front Desk Associate to be the first point of contact for residents and guests, ensuring exceptional customer service and maintaining the front desk area.
Responsibilities:
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Required Qualifications:
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
- High School diploma or GED equivalent is required
- At least 1 year of customer service experience
Preferred Qualifications:
- Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Required Skills: Customer service, association rules, policies, Telephone handling, Concierge services, Professional appearance, Polite communication, Upbeat attitude, judgment, Solutions-oriented, Proactive customer service
Benefits: Medical, Dental, Vision, Pet insurance, 401(k) with company match, Life and disability support for qualifying team members, Generous paid time off, Including vacation hours, Sick time, Company-observed holidays for qualifying team members
Benefits
Medical
Dental
Vision
Pet insurance
401(k) with company match
Life and disability support for qualifying team members
Generous paid time off
Including vacation hours
Sick time
Company-observed holidays for qualifying team members