Front Desk Associate (Part-Time Overnight ) - Savina

Summary: Action Property Management is the premier choice for homeowner’s association management, serving over 300 communities across 9 offices. They are seeking a Part-Time Overnight Front Desk Associate to be the first point of contact for residents and guests, ensuring exceptional customer service and maintaining the front desk area. Responsibilities: - Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction - Maintain the appearance of the front desk area, lobby, and main elevators - Monitor lobby activity and maintain access control - Provide concierge services - Complete Daily Activity Report - Answer and direct incoming phone calls. Receive and distribute resident parcels - Address resident and guest concerns and questions - Demonstrate strong understanding of the association's governing documents Required Qualifications: - Must be over 18 years of age and successfully pass a pre-employment background check and drug screening - High School diploma or GED equivalent is required - At least 1 year of customer service experience Preferred Qualifications: - Hospitality, luxury retail or fine dining experience is preferred - Hospitality Management college students or recent graduates are highly desired - Polished and professional appearance and demeanor - Upbeat and positive team player attitude - Strong judgment and solutions-oriented - Proactive customer service approach Required Skills: Customer service, association rules, policies, Telephone handling, Concierge services, Professional appearance, Polite communication, Upbeat attitude, judgment, Solutions-oriented, Proactive customer service Benefits: Medical, Dental, Vision, Pet insurance, 401(k) with company match, Life and disability support for qualifying team members, Generous paid time off, Including vacation hours, Sick time, Company-observed holidays for qualifying team members