Information Technology Specialist

companyDescription “A passion for perfection” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path. Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture. As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque. Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram. jobDescription • Manages and administers user accounts, email accounts, and system access permissions in line with company policies and security standards, • Provides advanced first and second-level technical support for hardware, software, printer, network, and system-related issues, • Installs, configures, monitors, and maintains computers, printers, IP phones, servers, and other IT infrastructure equipment, • Proactively monitors IT systems, identifies potential risks, and escalates critical issues to the IT Supervisor/Manager when necessary, • Supports, maintains, and troubleshoots hotel applications, PMS systems, POS systems, office software, and operational platforms, • Acts as a key point of contact for employees regarding day-to-day IT issues and ensures timely resolution of technical problems, • Maintains accurate IT inventory, asset management records, and system documentation, • Coordinates IT maintenance activities and follows up with external vendors and service providers when required, • Supports and monitors network infrastructure, internet connectivity, Wi-Fi performance, and communication systems across the hotel, • Ensures compliance with IT security policies, cybersecurity standards, data protection procedures, and hotel operational requirements, • Assists in managing backup systems, disaster recovery processes, and data security controls to ensure business continuity, • Provides technical support during meetings, conferences, events, and operational activities requiring IT assistance, • Contributes to continuous improvement initiatives within the IT department and supports operational changes in line with hotel needs, • Demonstrates flexibility in taking on expanded responsibilities, supporting alternative departments/areas when required, and performing additional duties within the scope of professional capability. qualifications • Degree or vocational education in Information Technologies, Computer Programming, or a related field, • Minimum 2 years of experience in a similar IT Specialist role, • Good knowledge of computer hardware, software, networking, and hotel systems, • Strong problem-solving and communication skills, • Team-oriented, service-minded, and proactive, additionalInformation • Good command of English is an asset.