Account Manager

Summary: Access Medical Laboratories is the nation’s premier specialty diagnostic laboratory, offering a broad menu of testing from blood, saliva, and urine samples. The Account Manager will maintain and foster relationships with current clients, assisting them with their day-to-day needs and serving as a liaison between the client and multiple departments within the company. Responsibilities: - Build and maintain strong, long-lasting client relationships by understanding their needs and objectives - Serve as the main point of contact for client inquiries, concerns, and escalations - Communicate regularly with clients to provide updates, gather feedback, and address any issues via phone and email - Collaborate with internal teams, such as Sales, Billing, and other areas in Operations, to ensure client needs are met - Proactively identify and resolve any issues or challenges that arise during the course of the client relationship - Ensure overall client satisfaction and efficiency of accounts - Strong phone contact handling skills and active listening - Additional tasks may be assigned at any time by the supervisor Required Qualifications: - High School Diploma is required - 1+ years of Account management experience - 3+ years of Customer Service Experience - Proficient in CRM and Microsoft Office Suite - Strong communication skills - Proven ability to consistently and positively contribute in a fast-paced environment - Excellent problem-solving abilities - Strong phone and email etiquette Required Skills: Account management, Customer service, CRM, Microsoft Office Suite, Phone etiquette, Email etiquette Benefits: 401(k), Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance