Operations & Customer Service Specialist

Summary: ABM Industries is seeking a reliable and customer-focused Operations & Customer Service Specialist to support daily operational functions and deliver a positive customer experience. This role bridges customer service, administrative coordination, and operational support to ensure service excellence and internal efficiency. Responsibilities: - Maintain accurate equipment and asset inventories, performing regular audits to verify quantities, conditions, and proper documentation - Coordinate equipment check‑in/check‑out procedures to ensure accountability and prevent loss or misallocation of assets - Monitor inventory discrepancies and investigate root causes by reviewing records, vendor data, and usage logs (when applicable) - Ensure compliance with cross functional departmental policies related to asset management, procurement, and material handling - Collaborate with Facilities, Operations, and Procurement teams to support timely receipt entry and lifecycle management of equipment - Deliver excellent customer service and ensure a positive customer experience across all interactions - Accurately enter and maintain data across internal systems, ensuring completeness, consistency, and timely updates - Process and receipt purchase orders in accordance with company guidelines, verifying quantities, pricing, and supporting documentation - Reconcile vendor statements by reviewing invoices, PO records, and payment histories to resolve discrepancies promptly - Monitor open purchase orders and follow up with vendors or internal teams to ensure timely closure - Maintain organized digital and physical records to support audits, reporting, and compliance requirements - Identify and escalate discrepancies or data inconsistencies to management for resolution - Collaborate with procurement, accounting, and operations teams to ensure smooth transactional workflows - Generate routine reports related to data accuracy, PO status, and reconciliation progress Required Qualifications: - High school diploma or equivalent required - 1+ year experience in customer service, operations, or administrative support - Strong written and verbal communication skills, with the ability to develop clear process documentation, SOPs, and user guides - Proficiency in Microsoft Word, Excel, and PowerPoint - Comfortable working in a fast-paced, dynamic environment Preferred Qualifications: - Associate's or Bachelor's degree preferred - Knowledge of PeopleSoft Required Skills: Customer service, Operations support Important Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, PeopleSoft Nice-to-Have Skills: Process documentation, SOP development, User guides, communication skills Benefits: ABM offers a comprehensive benefits package.