Able Services→
Operations & Customer Service Specialist
Entry LevelOn-siteFull-time
Location
Washington, DC
Salary
$50k–$50k/yr
Experience
1+ years
Posted
1 month ago
Skills
customer serviceoperations supportmicrosoft wordmicrosoft excelmicrosoft powerpointpeoplesoftprocess documentationsop developmentuser guidescommunication skills
Job Description
Summary: ABM Industries is seeking a reliable and customer-focused Operations & Customer Service Specialist to support daily operational functions and deliver a positive customer experience. This role bridges customer service, administrative coordination, and operational support to ensure service excellence and internal efficiency.
Responsibilities:
- Maintain accurate equipment and asset inventories, performing regular audits to verify quantities, conditions, and proper documentation
- Coordinate equipment check‑in/check‑out procedures to ensure accountability and prevent loss or misallocation of assets
- Monitor inventory discrepancies and investigate root causes by reviewing records, vendor data, and usage logs (when applicable)
- Ensure compliance with cross functional departmental policies related to asset management, procurement, and material handling
- Collaborate with Facilities, Operations, and Procurement teams to support timely receipt entry and lifecycle management of equipment
- Deliver excellent customer service and ensure a positive customer experience across all interactions
- Accurately enter and maintain data across internal systems, ensuring completeness, consistency, and timely updates
- Process and receipt purchase orders in accordance with company guidelines, verifying quantities, pricing, and supporting documentation
- Reconcile vendor statements by reviewing invoices, PO records, and payment histories to resolve discrepancies promptly
- Monitor open purchase orders and follow up with vendors or internal teams to ensure timely closure
- Maintain organized digital and physical records to support audits, reporting, and compliance requirements
- Identify and escalate discrepancies or data inconsistencies to management for resolution
- Collaborate with procurement, accounting, and operations teams to ensure smooth transactional workflows
- Generate routine reports related to data accuracy, PO status, and reconciliation progress
Required Qualifications:
- High school diploma or equivalent required
- 1+ year experience in customer service, operations, or administrative support
- Strong written and verbal communication skills, with the ability to develop clear process documentation, SOPs, and user guides
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Comfortable working in a fast-paced, dynamic environment
Preferred Qualifications:
- Associate's or Bachelor's degree preferred
- Knowledge of PeopleSoft
Required Skills: Customer service, Operations support
Important Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, PeopleSoft
Nice-to-Have Skills: Process documentation, SOP development, User guides, communication skills
Benefits: ABM offers a comprehensive benefits package.
Benefits
ABM offers a comprehensive benefits package.