Ambassador

Ambassador Location: New Zealand - Remote JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Abbott Transfusion Medicine is a global leader in in vitro diagnostics, providing a broad range of innovative instruments, systems and assays for blood centres worldwide. Our solutions support the screening of donated blood and patient samples, helping ensure the safety, quality and availability of blood products. Working at Abbott At Abbott, you can do work that matters, grow and learn, care for yourself and your family, and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of A company recognised as a great place to work in dozens of countries and named one of the most admired companies in the world by Fortune A workplace recognised for diversity and inclusion, supporting working mothers, female executives, and scientists Overview We are seeking a Transfusion Medicine Ambassador to support a key customer in New Zealand, delivering exceptional technical support and customer outcomes across one of our most strategically important accounts. This is a high-impact, field-based role where you will act as the technical and relationship lead for New Zealand, working closely with a key strategic partner, being the primary in-country representative for Abbott Transfusion Medicine. You will combine engineering expertise, transfusion knowledge, and customer leadership to ensure optimal system performance, strengthen partnerships, and drive continuous improvement within a highly regulated healthcare environment. You will operate with a high degree of autonomy, while remaining closely connected to a broader team of ambassadors and specialists based in Australia. Success in this role requires strong self-direction, accountability, and the ability to influence and deliver outcomes independently. Working across multiple customer sites, you will bring deep technical expertise, strong diagnostics knowledge, and a proven ability to build trust and credibility with stakeholders to manage complex environments, solve problems, and deliver a consistently high-quality customer experience. The role involves regular travel primarily between Auckland and Christchurch, with occasional international travel. The role can be based in either Auckland or Christchurch. Key Responsibilities Act as the primary technical ambassador in New Zealand for Abbott Transfusion Medicine, with accountability for the system performance for a key strategic partner. Build and maintain strong, trusted relationships with key stakeholders through proactive, clear, and professional communication Provide hands-on technical support, maintenance, and advanced troubleshooting across instrumentation automation, and software systems Lead root cause analysis and issue resolution, ensuring accurate and compliant documentation (aligned to GMP and quality standards) Operate with a high degree of autonomy, effectively managing priorities, travel, and customer needs across multiple sites Collaborate cross-functionally to deliver coordinated and high-quality customer outcomes Maintain high standards in inventory management, stock control, and service workflows Ensure full compliance with corporate governance, quality, and regulatory standards Support business reviews, KPI tracking, and continuous improvement initiatives Contribute to territory sales targets and support growth in instrument and consumable adoption Identify and support new business opportunities within the existing customer environment Deliver training, education, and system optimisation support to enhance customer capability and experience Qualification and experience A degree in Biomedical Engineering, Engineering, or related field Strong technical troubleshooting and problem-solving skills, with high attention to detail Experience within diagnostics, transfusion medicine, or laboratory environments (preferred) The ability to communicate complex technical concepts clearly and build confidence with stakeholders Experience working within regulated environments (GMP, quality systems) A proactive, organised, and accountable approach, with strong ownership of outcomes The ability to work independently while staying connected to a broader team Strong relationship-building skills, with the ability to establish trust quickly Resilience and adaptability in managing complex customer environments and competing priorities Working Environment Field-based role covering multiple sites across New Zealand Regular travel required (Auckland and Christchurch focus) Occasional international travel Reporting to the Ambassador Lead - ANZ, with strong support from a broader Australian-based ATM team The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Field Services DIVISION: TM Transfusion Medicine LOCATION: New Zealand : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)