Retail Service Specialist

Summary: AAA Auto Club Enterprises is the largest club within the national AAA federation, dedicated to providing legendary service to its members. The Retail Service Specialist will thrive in a sales and service environment, focusing on cross-selling and upselling products while ensuring excellent customer service and teamwork. Responsibilities: - Greet all members and customers, determine their need, and provide Legendary Service - Provide DMV vehicle license, registration, and notary services as required - Reach sales and service goals (and earn incentives!) for multiple AAA products and services - Preparing and providing TripTik® travel routings, marked road maps, tour books, and other travel-related materials - Issue passport photos - Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer - Make hotel and car rental reservations for members and provide travel destination information Required Qualifications: - Experience in retail sales, banking, or similar customer service/sales environment - Proven ability to exceed assigned sales or service quality goals - Must be able to obtain and maintain valid notary license as required - Experience with Microsoft Office basics - Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements - Ability to travel locally when necessary - A high school diploma or GED - For offices that offer notary services, Notary Public must be obtained within 1 Year Required Skills: Retail sales, Notary Public license, Microsoft Office, Cash handling, Travel reservation systems, Sales ability Benefits: Incentive program based upon your team and individual performance, Health coverage for medical, dental, vision, 401(K) saving plans with company match AND Pension, Tuition assistance, Floating holidays and PTO for community volunteer programs, Paid parental leave, Wellness programs, Employee discounts (membership, insurance, travel, entertainment, services and more!)