COMMUNICATION CENTER SPECIALIST (MID SHIFT - ADMIN CENTER - TRAVERSE CITY)

Summary: 4Front Credit Union is a community-focused financial institution dedicated to helping members achieve their financial dreams. The Communication Center Specialist I serves as a trusted resource for members through remote service channels, providing prompt support and assisting with various financial transactions to strengthen member relationships. Responsibilities: - Assist members through phone and video channels with account questions and service requests - Process deposits, withdrawals, loan payments, advances, and other account transactions remotely - Complete account maintenance and assist with service requests - Coordinate forms and documentation for disputes, wires, applications, and account updates - Identify member needs and recommend appropriate products and services - Build trust and rapport with members through positive, solution-focused conversations - Research and resolve account discrepancies and documentation issues - Address member concerns and escalate complex issues when needed - Provide accurate information about 4Front products and services - Ensure members receive timely, helpful support - Maintain accuracy and balancing standards for remote transactions - Follow established policies, procedures, and regulatory requirements - Support documentation and compliance expectations - Maintain a professional and organized workspace - Participate in team meetings and training opportunities - Support collaboration across departments - Share ideas that improve service, efficiency, and member experience - Foster a respectful and inclusive team culture Required Qualifications: - High school diploma or equivalent required - Understanding of credit union philosophy and member-focused service - Strong communication and listening skills - Ability to build rapport and trust with members remotely - Problem-solving mindset and attention to detail - Ability to operate financial software, phones, and business equipment - Solid math skills and transaction accuracy - Frequent sitting and computer use - Repetitive hand and finger motion for typing and system navigation - Clear verbal communication required for phone and video interactions - Adherence to Bank Secrecy Act & OFAC requirements - Compliance with U.S. Patriot Act regulations - Gramm-Leach-Bliley privacy and information security standards Preferred Qualifications: - Customer service experience preferred - Financial institution experience is a plus Required Skills: Financial software operation, Transaction accuracy, credit union philosophy, Compliance with Bank Secrecy Act, Compliance with OFAC requirements, Compliance with U.S. Patriot Act regulations, Compliance with Gramm-Leach-Bliley privacy standards, build rapport, trust, Listening Benefits: Competitive pay, Comprehensive medical, dental, and vision insurance, Generous PTO and paid holidays, 401(k) with employer match, Tuition reimbursement and professional development opportunities, Career growth pathways within a stable and growing organization, A collaborative, supportive culture focused on teamwork and DEI, Community involvement opportunities