Merchant Services Associate

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. What you’ll be doing As a Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You’ll act as a key point of contact for merchants, helping them unlock the full potential of our platform while ensuring strong operational quality, partner satisfaction, and continuous business growth. This role is an exciting mix of partner support, process management, operational excellence, and commercial impact. Day-to-day in this role you’ll: Build strong relationships with merchant partners by training them on how to use our systems and keeping them updated on new improvements and opportunities Conduct direct merchant outreach across key merchant health pillars including imagery, menu quality, promotions, Ads campaigns, operational performance, and compliance initiatives Ensure partners reach the highest service standards by conducting regular quality and satisfaction checks Review merchant quality metrics and proactively engage underperforming merchants with actionable feedback and improvement plans Support partner business growth by analyzing and sharing performance insights and recommendations Manage and update partner menus, visuals, and storefront content to ensure alignment with Wolt brand standards Organize and coordinate photo/content shoots with merchants where needed Support the NV (New Verticals) and Development teams during campaigns, launches, and urgent operational cases Maintain accurate records of merchant communication, outreach activity, account status, and follow-up tasks Identify patterns in merchant performance and share insights and best practices with the broader team Collaborate cross-functionally with Operations, Sales, Support, and other internal stakeholders to improve processes and merchant experience Our humble expectations You’ll do well at Wolt if you: Have around 1 year of experience in customer support, partner operations, merchant services, or similar roles Have strong communication skills and feel comfortable engaging merchants via phone, email, and other channels Are detail-oriented and organized, with the ability to manage multiple merchant accounts and tasks simultaneously Feel comfortable working with data to identify trends and prioritize outreach and actions Have the charm, empathy, and honesty to build strong relationships Take a proactive, hands-on approach to problem-solving and ownership Are entrepreneurial, innovative, and adaptable in a fast-changing environment Collaborate effectively across multiple internal teams Have fluent written and spoken communication skills in English and the local language Nice to have Familiarity with food delivery, grocery delivery, or marketplace platforms Experience with CRM systems, merchant dashboards, or operational tools Previous experience supporting campaigns, merchant growth initiatives, or logistics coordination What we offer 🌍 Independent work in a dynamic, international team 💙 Employee Assistance Programme - therapy and wellbeing % Discount on your Wolt orders 🏋️ My Clubs partnership with discounted rates for your monthly sports program 💻 Modern work equipment 🏡 Hybrid working (2 home office days per week) 🙌🏼 Team building, sport and company events multiple times a year We offer an attractive salary starting at 28.831,74€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process. Why you’ll love it 🚀Global and growing fast: Be part of a fast-moving scaleup 🤩Ride of a lifetime: Accelerate your career and build your sales skills 💪Instant impact: Take ownership and make a difference 💙Big hearts and small egos: Surround yourself with smart, friendly people Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. The salary below is the monthly salary range for this position. To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner! Austria Pay Range: €2.190—€3.286 EUR Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.