Service Team Leader

Job Description

We're looking for an experienced Service Team Leader to join our organization in Leicester, United Kingdom. In this role, you will lead and inspire a dedicated service team while maintaining our commitment to exceptional customer experiences. You will be responsible for driving team performance, fostering a supportive work environment, and ensuring service excellence across all operations. The ideal candidate will combine strong leadership capabilities with a genuine passion for customer service and a motivational approach to team development.

As Service Team Leader Recycling you'll lead a team of technicians throughout the UK and Ireland. Good technical knowledge of TOMRA machines and customer processes are essential and help with supporting new and existing technicians develop along with good communication skills are key to this role.

• Field Service Engineer, approx. 60% field work
• First contact for team members / technical and organizational questions
• Technical support / advise
• Health & Safety
• Collection point for feedback with reply routine
• Maintaining & Developing Team spirit
• Participation on recruitments (with line manager) / manpower , at appraisal interviews (with line manager) and involvement in annual salary review
• Develop individuals technical ability
• Regular follow up meeting with line manager (e.g. monthly/bi weekly)
• Planning and dispatch of resources

Qualifications

• Very experienced mechanical or electrical technician/engineer preferred, minimum 3rd level technician
• 3+ years technical experience with TOMRA machines
• Being self-motivated and having the proven capacity to fully complete tasks
• Advanced IT and network skills
• Full clean driving license essential
• Must be a team player
• Good material and process knowledge a plus

Additional Information

Please apply by sending us your CV, a short motivation letter with few words why you are interested in the position.

We are looking forward to meeting you!