Customer Service Representative

Summary: Technology& is a company that values diversity and inclusion, and they are seeking a Customer Support Representative to be the first point of contact for end users. The role involves resolving incidents, maintaining records, and ensuring a high-quality customer experience while meeting service level targets. Responsibilities: - Respond to customer inquiries via phone, email, or chat in a professional and friendly manner - Assist customers by providing information and guidance related to operational services - Record inquiries and requests using a ticketing or support system - Follow predefined scripts and procedures to assist customers - Escalate complex issues to supervisors or specialized teams when required - Maintain clear and accurate notes of customer interactions - Ensure a positive and helpful customer experience Required Qualifications: - Excellent communication skills with strong customer service orientation - Ability to remain calm, patient, and professional when handling customer inquiries - Strong listening skills with an empathetic and positive communication style - Detail‑oriented with strong organizational and time‑management skills - Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint Preferred Qualifications: - Prior experience in Customer Service - Experience with CRM/ITSM tools - Call Center experience and managing tickets, preferably in the public services Required Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, CRM Tools, ITSM Tools, Ticketing Systems, Customer Service Orientation, Patience