Client Success Manager

Summary: StrouseHouse.io is a fast-growing digital marketing agency helping businesses grow through various online services. They are seeking a reliable and organized Client Success Manager to ensure client satisfaction through effective communication, progress updates, and issue resolution. Responsibilities: - Communicating with clients regularly through Slack, email, text, and client calls - Keeping clients updated on what the team is working on each week - Scheduling and leading client check-in calls - Reviewing client results, leads, campaigns, rankings, reports, and account updates - Coordinating with the internal team to make sure client tasks are being completed - Submitting client requests to the correct team members and following up until completed - Following up with clients for approvals, feedback, photos, videos, logins, and missing information - Helping solve client issues before they turn into cancellations - Identifying upsell opportunities when a client needs additional services - Making sure clients feel heard, supported, and confident in the service we provide Required Qualifications: - Strong communication skills over phone, email, Slack, and client calls - Experience working directly with clients or customers - The ability to stay organized while managing multiple client accounts at once - A basic understanding of digital marketing, including SEO, Google Ads, Meta Ads, websites, Google Business Profiles, and social media - The ability to explain marketing updates in a simple way that clients can understand - Strong problem-solving skills when clients have questions, concerns, or complaints - Experience or comfort using tools like Slack, Asana, GoHighLevel, HubSpot, Google Drive, or similar platforms - Strong attention to detail and the ability to follow up consistently - A positive attitude and the ability to build strong client relationships - Comfort reviewing reports, campaign updates, client notes, performance metrics, and task progress - Be available Monday through Friday from 9:00 AM – 5:00 PM EST - Be located in the United States, South Africa, or Brazil - Be able to work exclusively for StrouseHouse during your scheduled hours - Have strong English communication skills - Have client-facing experience - Be highly organized and able to manage multiple accounts at once - Be comfortable using online tools like Slack, Asana, GoHighLevel, HubSpot, and Google Drive - Have at least a basic understanding of digital marketing services - Be dependable, responsive, and consistent with follow-up - Understand that the pay is $20/hour and is non-negotiable Required Skills: Client Communication, Slack, Asana, GoHighLevel, HubSpot, Google Drive, Digital Marketing, SEO, Google Ads, Meta Ads, Google Business Profiles, Social Media Management, Client Relationship Management, Reporting and Analytics, Campaign Management