Patient Care Coordinator (Montrose, CO)

Summary: Starkey Hearing is dedicated to setting a new standard for excellence in hearing healthcare through their Patient Journey philosophy. The Patient Care Coordinator (PCC) is responsible for providing a welcoming front office experience, managing patient schedules and accounts, and ensuring efficient clinic operations to enhance the patient journey. Responsibilities: - Receive all patients into the clinic according to standards set forth by the company. (Reception Protocol)Acknowledge patients when they arrive. Stand up to greet and offer assistance, coffee and refreshments - Answer phones promptly using standard greeting, listen empathetically and follow phone script - Place same-day follow-up calls to new patients scheduled and those who did not show or cancelled their appointments - Facilitate a concierge-level patient experience in the front office. (Setting the Stage)Keep office neat, clean and current - Prepare coffee and refreshments every morning - Review charts for upcoming patient appointments using company checklist - Lead Morning Huddle on behalf of Clinic Team at the start of each day - Administer patient intake forms at check-in. Review and update PMS as needed - Participate as needed in patient education - Manage patient schedule on behalf of Clinic Team. (Schedule Optimization)Schedule and confirm all patient appointments - Enter appointment outcomes within twenty-four hours of completion - Use strategic scheduling to accommodate same- or next-day new patient appointments - Prep schedule in advance for daily Opportunities and Special Events - Manage patient accounts receivable, deposits and inventory for Clinic Team. (Accounts Management)Track all orders, sales and payments through patient management software - Adhere to purchasing and inventory guidelines - Maintain cash ‘till’ and make regular bank deposits - Reconcile all deposits daily and report weekly - Collect patient insurance information and request verification of benefits - Submit insurance billing requests. Monitor claim status for follow-up as needed - Comply with monthly Accounts Receivable and Inventory reporting requirements - Help build practice through patient contact, outreach and retention marketing. (Customer Lifecycle)Always schedule follow-up appointments for patients seen in the clinic - Be familiar with your clinic/regional marketing event calendar - Place follow-up calls to patients included in remarketing outreach and campaign reports as received - Ensure accurate patient record classification via updates to required fields and additional research as needed - Prepare for and participate in special events - Maintain day-to-day operational procedures. (Integration)Maintain office supplies and organization - Manage patient files per company standards - Adhere to HIPAA guidelines and protect patient privacy - Other duties/responsibilities as assigned Required Qualifications: - High school diploma or GED - 1-2 years' experience in a customer service or retail position preferred - Proficient computer skills and preferred experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems - Excellent Customer Service skills - Ability to manage all confidential information with complete discretion - Ability to organize and multitask - Problem solving skills - Good communication and interpersonal skills required - A strong desire to learn and positive outlook - Ability to pass a basic computer assessment during in person interview Required Skills: Customer Service, Patient Management Software, Sycle, Pay Junction, Microsoft 365, Insurance Billing, Accounts Receivable, Inventory Management, HIPAA Compliance, Computer Proficiency, Multitasking, Discretion Benefits: Medical, Dental, And vision insurance, 401(k) retirement plan with company match, Company-paid life insurance, Short-term disability insurance, Long term disability insurance, Employee assistance program, Hearing aid benefits, Paid time off, Paid sick time, And paid holidays