Floating Patient Coordinator

Summary: SportsMed Physical Therapy is a leading Physical Therapy Practice in Northern New Jersey, seeking a Floating Patient Coordinator to join their growing team. This role involves assisting patients and visitors, managing front desk operations, and ensuring a positive experience in the therapy centers. Responsibilities: - Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries - Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone - Complete insurance verifications - Ensure availability of treatment information by filing and retrieving patient records - Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays - Maintain patient accounts by obtaining, recording, and updating personal and financial information - Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims - Protect patients' rights by maintaining confidentiality of personal and financial information - Maintain operations by following policies and procedures; reporting needed changes - Contribute to team effort by accomplishing related results as needed Required Qualifications: - An ability to work in a fast-paced environment - Multitasking skills - Flexibility - Professional Telephone skills - Excellent customer service skills - Superior Time Management - Organization skills - Attention to detail - Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook) - Focus on quality - Professionalism - Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service Preferred Qualifications: - Bilingual Spanish Preferred Required Skills: EMR Systems, Microsoft Excel, Microsoft Outlook, Insurance Verification, Appointment Scheduling, Patient Records Management, Financial Information Management, Bilingual Spanish Benefits: Excellent career growth opportunity, Medical benefits, life and disability insurance, PTO, sick time, paid holidays, 401k with 4-8% Match based on tenure