Sales Development Representative

Summary: Solution Builders, Inc. is dedicated to providing high-quality IT support, management, and cybersecurity solutions to businesses. The Sales Development Representative (SDR) is responsible for generating qualified opportunities by prospecting and engaging with SMB and mid-market organizations to articulate value propositions and schedule sales-qualified opportunities. Responsibilities: - Generate qualified opportunities at the top of the sales funnel by prospecting SMB and mid-market organizations - Research target accounts, engage decision makers by articulating our value proposition, uncover business and technical pain points, educate prospects on how we can solve their IT challenges, and schedule high-quality calls/meetings that convert into sales-qualified opportunities - Build and prioritize target account lists within our ICP (industry, size, tech stack, geography-USA) - Research stakeholders (IT managers, Ops leaders, finance) to personalize outreach and map buying committees - Participate in call reviews and weekly enablement; share talk tracks, objection handling, and competitive intel - Execute daily multi-channel sequences (heavy cold calling, personalized email outreach, and LinkedIn networking) to drive first meetings and SQOs - Qualify inbound leads from marketing - Run crisp discovery to quantify current-state gaps (SLAs, downtime, security exposure, compliance) and align to value-based MSP outcomes - Confirm technical and economic buyers, timeline, and next steps; schedule and prepare AE hand-offs - Contribute to content snippets and call/email frameworks specific to MSP pain points (shadow IT, patching gaps, MFA adoption) - Maintain accurate records in CRM (activities, contact roles, buying stages); forecast meetings and SQOs weekly - Track KPIs (connects, meetings set/held, SQO rate, pipeline value generated) and continuously improve messaging - Utilize CRM tools (e.g., Halo, HubSpot) to maintain accurate communication records of all activities, including calls, emails, and conversations - Help schedule discovery calls and meetings for Account Executives with qualified prospects - Partner with Sales Engineering to confirm technical fit for managed services scopes (e.g., M365 hardening, EDR, backup standards) - Assist with RFP/RFI pre-qualification and meeting prep (current environment checklist, asset snapshots) - Provide field feedback on campaigns, content, and ideal-customer triggers; suggest new sequences, offers, and events - Support local events (lunch and learns, trade shows, community business associations, Networking Events) to source leads - Partner with marketing to follow up on inbound leads, webinars, and content downloads - Uphold the company policy guidelines as well as recommend new and improved guidelines to ensure compatibility and better service at client locations - Stay informed on MSP industry trends, cybersecurity threats, and emerging technologies to engage in consultative conversations - Maintain a positive attitude and positive working relationship with all departments to optimize working relationships and communication - Fulfill department requirements in terms of providing work coverage and administrative notification during periods of personnel illness or vacation - Perform at or above company performance standards established within the department - Uphold data privacy, security, and compliance practices in all outreach and record-keeping - Other projects and tasks as directed by Company Management Required Qualifications: - High school diploma or equivalent required - 1–3 years in an SDR/BDR or inside sales role; MSP, IT services, SaaS, or cybersecurity experience is a plus. Preferably in B2B or technology services - Ability to work onsite full-time; occasional local travel for events and customer meetings - Confident phone presence; excellent verbal and written communication skills; you can break down complex IT concepts into simple business value - Proficiency with CRM (e.g., Halo, HubSpot, GlassHive) and sequencing tools; comfort with LinkedIn Sales Navigator and data enrichment - Discovery and qualification fundamentals; objection handling; time management and prioritization - Curious, coachable, metrics-driven; comfortable with high-activity outreach and iterative testing - High resilience and the ability to handle rejection with a positive, persistent attitude - Technical curiosity and a willingness to learn about IT infrastructure, cybersecurity, and cloud solutions - Proven ability to meet activity targets (e.g., calls/emails per day) Preferred Qualifications: - Bachelor's degree preferred, or equivalent relevant experience Required Skills: Sales Development Representative (SDR) skills, MSP (Managed Service Provider) experience, IT services knowledge, SaaS knowledge, Cybersecurity knowledge, B2B sales experience, CRM proficiency, Sequencing tools proficiency, LinkedIn Sales Navigator, Discovery, qualification fundamentals, Objection handling, Persistence, Coachability, Curiosity Benefits: Medical, Dental, and Vision Insurance, Matching 401(k) Plan, Paid Vacation and Personal Days Off