Application Support Specialist

Application Support Specialist Location: Toronto, CAN About the Role: Grade Level (for internal use): 09 About the Role: The Team: We areseekingan experienced, technically strong TechOps Engineer to join a global team that delivers specialized technical supportofmajor product deliverables and the availability of ourDeltaOnesolutions. This role focuses on continuously improving support processes through collaboration,centralizing onproactive,technicaland innovative engagements across business stakeholders,operationsand development teams. Our ETP product suite aggregates and generates crucial information, including ETP provider details, daily portfolio compositions, dividend forecasts and analytics datasets. Our solutions meet the needs of all ETP market participants, from ETP issuers and buy-side investors to brokers and market makers. Responsibilities and Impact: Apply strong technical skills and good business knowledge together with investigative techniques toidentifyand resolve issues efficiently andin a timely manner Immerse in the business domain,identifyand implement innovative solutions and technologies that enhance system and application monitoring Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams Implement andmonitorsystem alerts for early detection and mitigation of potential service incidents Involve and contribute solutions that address system and application vulnerabilities Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements Work on tooling,solutionsand automation of operational support functions WhatWe’reLookingFor: Basic Required Qualifications: University Graduate with a Bachelor’s Degree in Computer Science or ComputerEngineering related degree 3+ years of experience in an Application Support role Experience working on AWS cloud technologies (Lambda, SQS, SNS, S3, Dynamo DB, Step Functions, EC2, Fargate etc.) Must be knowledgeable in SDLC and have experience in raising development bugs – including priority assessment, high-quality analysis, and detailed investigation Must have fundamental working knowledge of RDBMS (Oracle, SQLServerand RDS) – including stored procs, complex joins, database query plananalysisand monitoring Broad knowledge of server administration across different operating systems, such as Linux and Windows technologies. Good shell scripting experience isa must. The ability to use Python scripting is an advantage Ideally familiar with monitoring tools such asGrafana,DataDog, PagerDuty, Splunk,orCentreon Good understanding of software support team functions and a solid understanding of the end-to-end application development process Good understanding of software architecture; understandingcomponentand application breakdown and interaction Additional Preferred Qualifications: Knowledge of, or experience of working in the financial services industry Working knowledge of Java and/or C# Confident individual who canrepresentthe team at various levels An ideal candidate is a self-starter capable of working independently as well as contributing to the team’s requirements Ability to carry out business impact analysis and prioritize tasks according to severity and importance Compensation/Benefits Information: (This section is only applicable to Canadian Candidates:) S&P Global states that the anticipated range of compensation for this position is $65,000 CAD to $99,000. Final compensation for this role will be based on the individual’s performance, geographic location, as well as experience level, skill set, training, licenses, and certifications. In accordance with Ontario's new regulations, effective January 1, 2026, this job posting provides information on expected compensation. S&P Global will not be utilizing artificial intelligence in our hiring process. Additionally, we are committed to transparency and will inform all interviewed candidates of hiring decisions within 45 days of their interview. This posting is for an existing vacancy, and we encourage you to reach out for further information regarding our hiring practices or any questions you may have. Thank you for considering a career with us! About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- IFTECH202.1 - Middle Professional Tier I (EEO Job Group)