Logistics Technician - Phoenix East

Summary: Microsoft is a leading technology company, and they are seeking a Data Center Logistics Technician to support their Cloud Operations & Innovation team. The role involves managing logistics tasks such as cycle audits, deliveries, and inventory management, while ensuring compliance with safety and security protocols. Responsibilities: - Complies with security and data management policies - Escalates any security or safety incidents - Coordinates with security escorts for third-party vendors - Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks - Conducts rack movement activities, supporting training on devices and tools and upholding safety standards - Follows established protocols on dealing with unsafe materials out of containment, leveraging safety alert system, escalating to management, and properly disposing of them - Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations - Seeks guidance from management before proceeding with the next step of a process - Begins monitoring inbound and outbound schedules, escalating deviations from scheduling, with guidance - Performs data entry to document inbound and outbound packages - Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities) - Ensures accurate documentation of incoming and outgoing deliveries as well as records - Applies appropriate customs documentations and standards for outbound packages - Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks - Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies - Becomes familiar with guidelines set by the Microsoft contractual agreements with suppliers and maintains a strong customer focus - Recognizes potential stakeholder impact of external and internal events and issues, communicates potential impact, and plans for impact accordingly - Develops working knowledge of stock control and inventory management practices and procedures - Performs cycle audits and data corrections to ensure all inventory controls are met and helps report and reconcile inventory discrepancies - Ensures detailed physical inventory tracking and staging, identifying opportunities to improve inventory and address space constraints - Performs material movement, including shipping/receiving and inventory management per standard process - Engages supplier to initiate warranty claim when automation is not available and processes the orders - Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) and non-RMA devices - Performs manual return processes for non-RMA failed parts - Begins to perform manual ordering processes of Original Equipment Manufacturer (OEM) parts - Follows all Service Level Agreements (SLAs) related to RMA and non-RMA warranty process - Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary - Ensures DBD serial number matches with database - Supports decommissioning servers, maintaining compliance and meeting Service Level Agreements (SLAs) - Notifies management about ordering stock shortages - Escalates any issues to management - Follows existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of delivery - Completes required security and data management training while complying with security and data management procedures/policies - Participates in training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement) - Performs weekly vehicle inspections - Embody our culture and values Required Qualifications: - High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field OR equivalent experience - The ability to meet Microsoft, customer and/or government security screening requirements are required for this role - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter - Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions - Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies Preferred Qualifications: - High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience Required Skills: Inventory Management, Data Entry, Warranty Process Management, Data Bearing Device Destruction, Security Screening, Cycle Audits, Shipping and Receiving, Return Merchandise Authorization (RMA) Processes Benefits: Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: , Training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications, Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays, Travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role