Guest Service Representative

Summary: Meskwaki Bingo Casino Hotel is seeking a Guest Service Representative to enhance the guest experience through efficient check-in and check-out services. The role involves greeting guests, handling inquiries, and managing room assignments while ensuring a professional and pleasant atmosphere. Responsibilities: - Greets, registers, and assigns rooms to guests in a warm and friendly manner - Issues room key and escort instructions to Bell Staff, or directly to guest as appropriate, without announcing room number - Transmits and receives messages using equipment such as telephone, fax, radio, and switchboard - Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions - Keeps record of room availability and guest’s accounts - Computes bill, collects payment, and makes change for guests - Posts charges such as room, food, or telephone by hand or machine - Understands and enforces the hotel company credit policies - Accounts for all cash and makes deposits in accordance with hotel and company policies - Communicates effectively with other front office and hotel departments - Reports to work for scheduled shift, on time, and in uniform in accordance with company policy - Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation - Safeguard and account for the assets of the owners - Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission - Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers - Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect - Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards - May function in a Lead Capacity, which involves: Taking responsibility for assigned employees in the absence of the Supervisor. Assigning work and ensuring proper performance of assigned employees - May make restaurant, transportation, or entertainment reservations for guests - May issue Non-gaming comps to customers subject to established policies and procedures and only when designated as the Relief MOD by the duty schedule or the MOD - May deposit guest’s valuables in hotel safe deposit box using proper documentation - May make, confirm, and cancel reservations for guests - Attends all required meetings and training sessions - Performs other job related duties as assigned Required Qualifications: - Requires High school diploma or GED - Requires some previous computer experience - Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission - Must be able to work directly with the general public - Must be able to change easily and frequently from one activity to another such as from typing, to searching in a directory, to using a telephone - Requires good organizational and communication skills, both verbal and written - Uses personal judgment and specialized knowledge to give information to people - Must be flexible with shift and days off - Must be able to meet all non-supervisory training and education requirements Preferred Qualifications: - Some previous job-related experience working directly with the general public is preferred - Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures Required Skills: Gaming License, Telephone Operation, Computer Use, Cash Handling, Record Keeping Benefits: Generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour)