Meskwaki Bingo Casino Hotel→
Guest Service Representative
Entry LevelOn-site
Location
Tama, IA
Salary
Up to $35k/yr
Experience
Not specified
Posted
1 day ago
Skills
gaming licensetelephone operationcomputer usecash handlingrecord keeping
Job Description
Summary: Meskwaki Bingo Casino Hotel is seeking a Guest Service Representative to enhance the guest experience through efficient check-in and check-out services. The role involves greeting guests, handling inquiries, and managing room assignments while ensuring a professional and pleasant atmosphere.
Responsibilities:
- Greets, registers, and assigns rooms to guests in a warm and friendly manner
- Issues room key and escort instructions to Bell Staff, or directly to guest as appropriate, without announcing room number
- Transmits and receives messages using equipment such as telephone, fax, radio, and switchboard
- Answers inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions
- Keeps record of room availability and guest’s accounts
- Computes bill, collects payment, and makes change for guests
- Posts charges such as room, food, or telephone by hand or machine
- Understands and enforces the hotel company credit policies
- Accounts for all cash and makes deposits in accordance with hotel and company policies
- Communicates effectively with other front office and hotel departments
- Reports to work for scheduled shift, on time, and in uniform in accordance with company policy
- Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation
- Safeguard and account for the assets of the owners
- Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission
- Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers
- Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect
- Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards
- May function in a Lead Capacity, which involves: Taking responsibility for assigned employees in the absence of the Supervisor. Assigning work and ensuring proper performance of assigned employees
- May make restaurant, transportation, or entertainment reservations for guests
- May issue Non-gaming comps to customers subject to established policies and procedures and only when designated as the Relief MOD by the duty schedule or the MOD
- May deposit guest’s valuables in hotel safe deposit box using proper documentation
- May make, confirm, and cancel reservations for guests
- Attends all required meetings and training sessions
- Performs other job related duties as assigned
Required Qualifications:
- Requires High school diploma or GED
- Requires some previous computer experience
- Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission
- Must be able to work directly with the general public
- Must be able to change easily and frequently from one activity to another such as from typing, to searching in a directory, to using a telephone
- Requires good organizational and communication skills, both verbal and written
- Uses personal judgment and specialized knowledge to give information to people
- Must be flexible with shift and days off
- Must be able to meet all non-supervisory training and education requirements
Preferred Qualifications:
- Some previous job-related experience working directly with the general public is preferred
- Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures
Required Skills: Gaming License, Telephone Operation, Computer Use, Cash Handling, Record Keeping
Benefits: Generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour)
Benefits
Generous benefit package including Health Plan (Medical, Dental, and Vision)
PTO
Holiday Pay
401(k) Retirement Savings Plan
Shift Differential: For hours worked 4pm - 12 am ($.50/hour) or 12am - 8am ($1.00/hour)