Italian-Speaking Customer Experts For Automotive - Work In Greece

Mercier Consultancy MD is currently seeking skilled Italian-Speaking Customer Experts to join our team supporting the automotive sector in Greece. As a Customer Expert, you will provide outstanding customer service to Italian-speaking clients, assisting them with product inquiries, services, and after-sales support related to automotive products.

Key Responsibilities

• Deliver professional and timely customer support to Italian-speaking customers via phone, email, and chat regarding automotive products and services.

• Assist clients with inquiries, service bookings, troubleshooting, and resolving complaints efficiently.

• Maintain accurate and detailed records of customer interactions in the CRM system.

• Collaborate with sales, technical, and service teams to ensure excellent customer satisfaction.

• Stay up-to-date with the latest automotive product information, features, and company policies.

• Provide constructive feedback to help improve customer service processes.

• Fluency in Italian (spoken and written) is mandatory; English language skills are advantageous.

• Previous experience in customer service or the automotive industry is preferred.

• Strong communication and interpersonal skills with a customer-focused attitude.

• Ability to manage multiple tasks efficiently in a fast-paced environment.

• Experience with CRM software and digital communication tools.

• Willingness to relocate and work in Greece.

• Passion for the automotive industry and problem-solving capabilities.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...