Customer Service Rep

Summary: Lincare is a company focused on providing customer service support, and they are seeking a Customer Service Representative to assist customers with inquiries and service needs. The role involves communicating with customers, documenting calls, and verifying customer information to ensure compliance with physician directions. Responsibilities: - Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system - Document calls, entering customer orders in computerized record keeping system - Verify and update customer demographic information - Read and analyze documents such as patient orders - Comprehend pharmacy prescription terminology - Effectively communicate with coworkers and patients alike - Help with the training of employees - Calculate figures and amounts in reference to frequency and doses dispensed - Apply common sense understanding to carry out oral and written instructions Required Qualifications: - Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system - Document calls, entering customer orders in computerized record keeping system - Verify and update customer demographic information - Read and analyze documents such as patient orders - Comprehend pharmacy prescription terminology - Effectively communicate with coworkers and patients alike - Help with the training of employees - Calculate figures and amounts in reference to frequency and doses dispensed - Apply common sense understanding to carry out oral and written instructions Required Skills: Customer Service, Call Handling, Data Entry, Pharmacy Prescription Terminology, Basic Math