Hostess/Marketing Model

Summary: Jesta Hotels & Resorts is seeking a Hostess/Marketing Model to create a positive first impression for guests at the Clevelander South Beach. The role involves greeting guests, managing waitlists, seating arrangements, and ensuring exceptional service while also participating in modeling and promotional activities. Responsibilities: - Presents a warm, welcoming and outgoing first impression to guests entering and/or passing by the property entrances - Delivers an enthusiastic and professional greeting to guests upon arrival to dining areas, and adds them to the wait list when necessary - Provides guests with menus and answers any initial questions - Seats guests at tables and bars - Assigns guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process - Engages with guests to ensure happiness with the food and beverage services they receive - Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company’s brand expectations - Builds relationships with guests that add value to the guest experience - Is knowledgeable and helpful about the local area, the hotel and the hotel services, bar and restaurant services - Responds to complaints and seeks resolution, involves management in all guest related issues or concerns - Supports and assists team members in all positions - Participates in in-house modeling programs, guest events, and performs model/presenter tasks at Clevelander events - Maintains weight and appearance levels consistent with that at time of hire - Models Clevelander apparel and accessories while greeting guests, and maintains an appearance consistent with the Company’s brand expectations - Serves as a Brand Ambassador for Clevelander, using finesse and good judgment - Maintains and ensures compliance of all policies and procedures at all time - Documents maintenance issues - Attends required meetings - Maintains a clean and orderly work area - Properly documents all transactions - May need to assist with clearing, cleaning and resetting tables - Additional duties as necessary and assigned Required Qualifications: - At least 18 years of age Preferred Qualifications: - High school diploma preferred Required Skills: Guest Seating Management, Wait List Management, Brand Ambassadorship, Event Modeling, Professional Greeting