4FishMarina Guest Service Attendant/Dockhand

Summary: Integra Investments is looking for a Marina Service Associate/Dockhand who will deliver superior guest service to boaters in a friendly and efficient manner. The role involves greeting boaters, assisting with docking procedures, and maintaining a clean and safe work environment. Responsibilities: - Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients - Acknowledges and greets guests/boaters with a professional and friendly demeanor using the 10 to 5 Hospitality rule - Provides guests with information about marina, internet, and/or amenities of the facility as well as main attractions in the area - Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures - Ties lines to secure boat safely to dock - Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers - Assists boaters with directions, reservations, troubleshooting, and other inquiries - Delivers messages, items and/or guest amenities as requested - Explains rates for transient guests and accepts payment using the POS system - Completes all tasks in a timely manner as instructed by the General Manager - Follows all appearance standards - Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area - Follows site specific safety and security procedures - Reports all accidents and incidents observed on shift to supervisor or General Manager immediately - Uses only equipment trained to use and operates all equipment in a safe manner - Reports all potential hazards and safety concerns to General Manager - *All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.* Required Qualifications: - Must be at least 16 years of age - Customer service experience at least 6 months - Excellent verbal communication skills - Excellent interpersonal and guest service skills - Excellent customer service skills - Attention to detail - Ability to function well in a high-paced and at times stressful environment - Proficient with Microsoft Office Suite or related software - Standing, walking and stooping for long periods of time - Use of hands and manual dexterity - Must be able to lift up to 50 pounds at times - Work is performed mainly outdoors and must use protective sunscreen and use proper attire to cover up and prevent sunburn and/or heat related issues Preferred Qualifications: - In Highschool/High school diploma or general education degree (GED), preferred - Marina operations experience preferred - Knowledge of boating or boating terms is desirable Required Skills: Boating knowledge, Docking procedures, Electrical troubleshooting, POS system operation, Microsoft Office Suite, Guest service skills Benefits: Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k), 401(k) matching, Referral program, Other