Shift Leader

Summary: Insomnia Cookies is a rapidly growing bakery known for its innovative delivery concept and cult following. As a Shift Leader, you will oversee bakery operations, ensuring excellent customer service and quality products while leading your team in a fun and productive environment. Responsibilities: - Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries - Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members - Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team - Support and work alongside the Cookie Crew - Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices - Manage cash handling and deposits Required Qualifications: - At least 1 year of working experience in a customer service focused role - Point of Sales systems experience - Outstanding communication, time management, and people skills - Outgoing/friendly/patient - Detail focused and results-oriented - Ability to lead-by-example and motivate others - Ability to lift up to 40 lbs - Legally eligible to work in the United States - Must be 18 years or older to be employed Required Skills: Point of Sales systems, Cash Handling, Safe Food Handling Practices Benefits: Paid vacation and sick time off, Interactive training & mentorship, Pet insurance for your furry loved ones, Job stability with a rapidly growing and reputable company, Achievable growth/promotion opportunities, Employee discount and FREE cookies with every shift!