Third Key Holder, Retail

Summary: Hollywood Feed is a pet supply store established in the 1950s, known for its friendly and knowledgeable service. The Third Key Holder is responsible for opening and closing the store, serving customers, and ensuring efficient operations while maintaining high customer service standards. Responsibilities: - Arriving prior to opening and remaining after closing to ensure the store is fully prepared for business operations - Assuming managerial responsibilities in the event of management absences - Greet and assist customers in accordance with Hollywood Feed's established customer service standards - Demonstrate comprehensive knowledge of store products to effectively address the needs of both pets and customers - Maintain open and respectful communication with supervisors and coworkers - Work efficiently both independently and as part of a team, providing support and training to new employees - Expected to have open and weekend availability including closing 3 nights per week - Unload and properly stock product deliveries - Obtain proficiency in operating the Hollywood Feed point-of-sales system, including: + Opening and closing registers. + Creating customer accounts. + Processing customer transactions. + Performing inventory management tasks such as cycle counts - Participate in all scheduled Hollywood Feed educational sessions - Complete routine weekly store maintenance, including restroom cleaning, sweeping, mopping, dusting, setting up displays, updating prices, and related duties - Perform additional administrative duties as assigned Required Qualifications: - Commitment to animals and their owners is vital at Hollywood Feed - Strong verbal communication and active listening skills - Proven sales and customer service abilities - Knowledge of store products or ability to learn quickly - Ability to operate or learn the point-of-sale system - Valid driver's license with at least 2 years' driving experience (including learner's permit period) - Must be 18 or older - Able to lift 50 lbs. overhead and stock shelves repeatedly - Can bend, kneel, push, pull, reach, twist frequently - Able to stand and walk for 8–10 hours - Can climb ladders often to access products - Meet Safe Driving Policy and willing to drive company delivery vehicle - High School Diploma or equivalent Required Skills: Sales, Point-of-Sale System Operation, Inventory Management, Product Knowledge, Driving Benefits: Retail employees receive tips, All employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members